ustomer Support Executive – Roles & Responsibilities
Job Title: Customer Support Executive
Key Responsibilities:
- Handle customer queries through phone, email, and chat.
- Understand customer concerns and provide accurate solutions.
- Resolve complaints and service-related issues professionally.
- Maintain proper records of customer interactions.
- Follow up with customers to ensure issues are resolved.
- Coordinate with internal teams for complex customer issues.
- Meet defined quality, productivity, and customer satisfaction targets.
- Follow company policies, processes, and service-level requirements.
- Escalate unresolved issues to the appropriate department.
- Maintain a positive and professional relationship with customers.