We are looking for a Customer Care Executive to handle customer inquiries, complaints, feedback, and service requests while ensuring excellent customer satisfaction.

Responsibilities:

- Handle customer calls, WhatsApp messages, and inquiries.

- Respond to customer complaints and resolve issues promptly.

- Coordinate with Sales, Distribution, Quality, and other departments for complaint resolution.

- Follow up with customers and ensure timely closure of complaints.

- Maintain customer complaint records and prepare basic reports.

- Collect customer feedback and escalate major issues to the concerned team.

Requirements:

- Any Bachelor's Degree.

- 1–3 years of experience in Customer Care/Customer Support preferred.

- Positive communication and interpersonal skills.

- Good knowledge of MS Office and basic computer applications.

- Strong follow-up and problem-solving skills.

- Malayalam and English communication skills required.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Ollur)
🏢 Elanadu milk
📍 Ollur