Customer Support Associate – Key Responsibilities 1.

Handle Seller

Contacts &

- Provide End-to-End Support 2.

Support Sellers

Across the Complete Seller Journey 3.

Diagnose

Issues &

- Deliver Accurate Resolution 4. Deliver a Strong Seller Experience 5.

Meet Individual

Quality, Productivity &

- SLA Expectations 6.

Follow

Process, Policy, Security &

- Compliance Requirements 7.

Manage

Escalations &

- Exceptions Appropriately 8.

Maintain Accurate Case

Documentation &

- Records 9.

Capture Contact

Drivers &

- Voice of Seller 10.Contribute to Continuous Improvement &
- Team Success Ideal Candidate: Experience in E-Commerce, Seller Support, Customer Support, Contact Center, BPO, or a similar customer-facing environment is preferred. Strong verbal and written communication skills with the ability to communicate clearly and professionally with sellers. Strong customer/seller service orientation with empathy, active listening, and ownership. Ability to understand, troubleshoot,



and resolve process-related queries accurately. Comfortable working in a high-volume, target-driven workplace. Strong attention to detail and ability to follow defined processes and policies. Ability to navigate multiple systems, tools, knowledge bases, and case-management platforms. Strong problem-solving and decision-making skills within defined authority levels. Ability to manage difficult interactions and maintain professionalism under pressure. Willingness to learn new products, processes, systems, and policy changes quickly. Strong accountability for individual quality, productivity, attendance, and overall performance. Proactive mindset with the ability to identify seller pain points and contribute meaningful operational feedback. 5.5 Days working. Rotational shift and Week off. Location is Pune.

📌 Customer Care Associate (Pune)
🏢 Kumars House Enterprises
📍 Pune