Customer Support Executive Hindi & English

IMPORTANT ELIGIBILITY

Candidates MUST be comfortable communicating in BOTH Hindi and English.

- Hindi + English communication is mandatory.
- Candidates who are comfortable in only one language should NOT apply.
- Candidates must be able to understand and communicate with customers in both languages.
- Both spoken and written communication in Hindi and English will be evaluated during the selection process.

Job Responsibilities
- Handle customer queries through calls, chats, and emails.
- Understand customer concerns and provide appropriate and timely resolutions.
- Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
- Ensure high customer satisfaction through professional and courteous communication.
- Maintain accurate records of customer interactions, call logs, and case updates.
- Coordinate with internal teams for timely resolution of customer issues.
- Follow defined quality, productivity, and customer service standards.
- Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria
- Excellent communication skills in BOTH Hindi and English – Mandatory.
- Comfortable speaking and writing in Hindi and English.
- Undergraduate / Graduate from any stream.
- Freshers and experienced candidates can apply.
- Laptop/Desktop with minimum 8 GB RAM and Windows 10 or above.
- Secure Wi-Fi/internet connection is mandatory.




- Comfortable working in 24/7 rotational shifts.
- Comfortable with 6 days working + 1 rotational week off.
- Comfortable using a personal phone for work-related calls through a system that masks the personal number.
- Comfortable appearing on camera during interview, training, and working hours.
- Training and certification are mandatory after selection.

Working Hours
- 9 hours per day
- 8 productive hours + 1-hour break
- 6 days working
- 1 rotational week off
- 24/7 rotational shifts

Salary Apprentice: 16,700/month

Freshers / Experienced: 18,800 CTC/month

Approx. Monthly Salary: 13,558

Quarterly payout/bonus: Approx. 17,134, as applicable

Salary Components / Deductions

- PF: 1,717
- ESIC: 500
- Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

- On-the-job training will be provided.
- Successful completion of training and certification is mandatory.

Interview Process
1. HR Evaluation
2. Operations Evaluation – L1
3. Operations Evaluation – L2
4. Aptitude / Ambition Test
5. Final Client Evaluation

Candidate Screening Requirement Please apply only if you are comfortable communicating in BOTH Hindi and English.

Candidates who are comfortable with Hindi only / English only / limited proficiency in either language will not be considered.

No fee is charged for the interview or joining process.

📌 CSE WFH Hindi & English (Fluent in Both Languages) (Lucknow)
🏢 STARTEK Aegis Customer Support Services
📍 Lucknow