Role & responsibilities

Collection manager

Key Responsibilities:

- Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
- Effective Management of ARCs to ensure superior customer experience for pre& post customer
- Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
- Drive High Value Service Experience to increase customer retention and Revenue from these segments
- Drive Rural Service Experience through ASC expansion and ASC engagement & training.
- Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
- Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
- Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points

Requirements:

- Solid Analytical skills
- Very high Excel and financial modeling skills
- High process orientation
- Good communication skills
- Result - Orientation
- High negotiation skills

📌 Collections Lead (Bengaluru)
🏢 Airtel
📍 Bengaluru