Build Your Future! Come join our thriving team as a Collections Executive! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena.
- Contact debtors to discuss overdue accounts and negotiate payment options.
- Handle inbound calls from debtors and provide payment solutions.
- Explain payment plans and the importance of timely payments.
- Update account notes accurately and adjust statuses per guidelines.
- Research and resolve disputed balances.
- Review accounts to be recommended for closure and assists in report preparation.
- Adhering to all applicable laws and regulations related to debt collection.
- Participate in team meetings and suggest process improvements.
- Ensure compliance with debt collection laws and regulations.
Ideal Candidate Qualifications
- Robust English skills (written verbal).
- Experience in credit card collections is a plus.
- Collections, sales, or retention experience required.
- 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
- Strong communication, negotiation, and active listening skills.
- Proficient in computer navigation.
- Experience with automated dialers preferred.
- HSC or 10+ 2 -Diploma / Graduation required
- Knowledge of FDCPA and collection laws preferred.
This is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
📌 Collections Executive (Mumbai)
🏢 TRANSWORLD SYSTEMS INDIA PRIVATE
📍 Mumbai
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