- Loan Collection
- Collect EMI payments from customers whose payments are due or overdue.
- Follow up with customers through phone calls, messages, and field visits.
- Meet assigned monthly collection and recovery targets.
- Customer Follow-up
- Contact customers regarding upcoming and overdue EMIs.
- Understand the reason for delayed payment and encourage timely repayment.
- Negotiate repayment arrangements within company guidelines.
- Field Visits
- Visit customers homes, workplaces, or business locations when required.
- Verify customer details and assess the reason for non-payment.
- Maintain proper records of field visits and customer interactions.
- Recovery of Overdue Accounts
- Monitor assigned delinquent accounts.




- Take appropriate follow-up action based on the age and status of the overdue account.
- Escalate difficult or high-risk cases to the Collection Manager.
- Payment & Documentation
- Ensure collected payments are properly recorded and deposited through approved channels.
- Maintain accurate collection reports and customer records.
- Update the company’s collection system/CRM regularly.
- Customer Service
- Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
- Maintain skilled and respectful communication with customers.
- Explain available repayment options according to company policy

📌 Collection Executive (Muvattupuzha)
🏢 Chola
📍 Muvattupuzha