- Follow up with customers for timely repayment of loan EMIs and overdue amounts.
- Conduct field visits and tele-calling for delinquent account collections.
- Negotiate repayment plans and resolve customer payment issues.
- Achieve monthly collection targets and reduce portfolio delinquency.
- Maintain accurate collection records, visit reports, and customer feedback.
- Ensure adherence to company policies, compliance guidelines, and ethical collection practices.
Preferred candidate profile
- Graduate in any discipline.
- Solid communication and negotiation skills.
- Willingness to travel extensively for field collection activities.