1. Customer Presentation & Hospitality

- Welcome and engage customers with a warm, professional and premium approach.
- Conduct personalised project presentations based on the customer's lifestyle, requirements and budget.
- Demonstrate strong knowledge of the project, architecture, amenities, specifications, views, location and developer story.
- Create a high-quality luxury hospitality experience throughout the customer's visit.
- Maintain impeccable grooming, communication, body language and professional etiquette.

2. Sales & Pitching

- Understand customer requirements, motivations, budget and purchase timeline.
- Present the project, configuration and inventory in a compelling and consultative manner.
- Clearly communicate the project's unique value proposition and differentiate it from competing developments.
- Handle customer questions and objections confidently.
- Create urgency without compromising the premium positioning of the brand.

3. Negotiation & Closing Primary KPI

- Lead commercial discussions and negotiate within approved company guidelines.
- Structure offers and payment plans to maximise both conversion and realisation.
- Coordinate with Sales Head/Management for exceptional commercial approvals.
- Drive the customer through: Walk-in Presentation Negotiation Booking

- Maintain ownership of the customer until booking and ensure all documentation required for closure is completed.

4.



Follow-up & Pipeline Management

- Maintain disciplined follow-up with all assigned prospects.
- Track every active customer and clearly identify the next action.
- Maintain accurate CRM records.
- Build a strong pipeline of near-term closures.
- Re-engage lost and dormant prospects wherever appropriate.

5.

Channel Partner

Coordination

- Work closely with Sourcing Managers and Channel Partners on CP-generated customers.
- Ensure channel partners receive professional communication and timely updates.
- Coordinate customer meetings, negotiations and closures while protecting Platinum's commercial interests.

Key Performance Indicators The Closing Manager will primarily be evaluated on:
- Booking Value / Revenue
- Walk-in Booking Conversion
- Average Realisation
- Number of Closures
- Pipeline Value
- Follow-up & CRM Discipline
- Customer Experience / Feedback
- Cancellation / Drop-off rate

Ideal Profile
- Experience in luxury / premium real estate sales, hospitality, automotive luxury retail or similar premium customer-facing industries.
- Excellent communication, presentation and negotiation skills.
- Highly presentable with strong grooming and etiquette.
- Confident, persuasive and commercially sharp.
- Solid customer relationship and follow-up skills.
- Ability to create trust and deliver a premium, personalised buying experience.

📌 Closing Manager (Pune)
🏢 Platinum Buildcon
📍 Pune