- Excellent verbal communications skills.
- Strong presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Comfortable making calls and communicate with customers.
- Knowledge in basic computer, internet, office and related web applications.
- Excellent Convincing Skill.
- Ability to handle multiple tasks simultaneously in an organized way.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond.
Roles & Responsibilities:
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints,
provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Responding in a timely manner to service issues and requests.
- Setting up current accounts / clients.
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Providing ehrms software support to the clients.
- coordinating with IT project coordinator & development team.