Department: Client Servicing / Digital Marketing

Location: Baner, Pune

Experience: 1.5 –3Years

Industry: Digital Marketing Agency (Mandatory)

Job Purpose

Manage key client relationships, develop digital marketing and brand strategies aligned with client business objectives, and ensure seamless execution through internal teams — balancing strategic thinking, client servicing, and cross-functional coordination.

Key Responsibilities

- Client & Account Management: Own the client relationship end-to-end (onboarding to renewal); understand client business, audience, and competition; run regular reviews and resolve concerns proactively.
- Brand & Digital Strategy: Develop strategies and campaign concepts based on market/competitor analysis, ensuring alignment with brand identity and business goals.
- Campaign Planning & Execution: Build project plans and timelines; coordinate with Performance Marketing, Social, Creative, SEO, Content, and Web teams; track TATs, approvals, and deliverables.
- Performance & Reporting: Review campaign performance with internal teams; prepare and present reports with actionable insights and optimization recommendations.
- Client Servicing & Documentation: Convert client needs into clear briefs; manage expectations and escalations; maintain accurate records, trackers, and meeting documentation.
- Internal Coordination: Act as the bridge between clients and execution teams; provide direction, follow up on deliverables, and escalate risks to management.
- Business Growth:



Identify upsell/cross-sell and account expansion opportunities; contribute to client retention and long-term relationships.
- Client Meetings: Lead business reviews; present performance, plans, and recommendations; ensure follow-through on action items.

Key Performance Indicators

Client satisfaction & account health; retention and renewals; quality of strategy and execution; TAT adherence; reporting accuracy; account growth contribution; and quality of client communication.

Required Skills & Competencies

Robust client servicing and account management; strategic and brand thinking; excellent communication and presentation skills; project management and multi-account handling; data-driven mindset; problem-solving and stakeholder management; ownership and attention to detail.

Qualification & Experience

- Bachelor's degree in Marketing, Business Administration, Communications, or related field;
- 1.5–3 years in a digital marketing agency in a client-facing role (Client Servicing / Account Management / Brand or Digital Strategy);
- exposure to Performance Marketing, Social, SEO, Content, Branding, Creative, and Web Development preferred.

Role Expectations

Ownership, strategic thinking, professionalism, and proactive client relationship management — balancing client expectations with internal delivery capacity, and taking on other duties as assigned.

Interested candidates can share their updated CV at:

? [email protected]

📌 Client Partner/ Brand strategist / Client Servicing - Digital Marketing (Pune)
🏢 Revigro Marketing
📍 Pune