Roles & Responsibilities

- Handle customer queries and provide accurate support through chat.

- Understand customer concerns and resolve issues within the defined TAT.

- Maintain a polite, skilled, and customer-friendly communication tone.

- Manage multiple chats simultaneously while maintaining accuracy and response quality.

- Follow SOPs, process guidelines, and quality standards.

- Update customer details and maintain accurate interaction records.

- Escalate complex or unresolved issues to the concerned department.

- Meet productivity, response time, quality, and customer satisfaction targets.

- Follow up with customers whenever required to ensure proper resolution.

- Maintain confidentiality of customer and company information.





- Stay updated with process changes, products, services, and company policies

Preferred Candidate

- Candidates with 6+ months of experience in Chat Process / Chat Support.

- Candidates with excellent written communication and good typing speed.

- Candidates with strong customer-handling, problem-solving, and multitasking skills.

- Candidates comfortable working in a 9-hour shift between 8 AM–8 PM.

- Immediate joiners / short-notice candidates preferred.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Chat Support Executive (Turbhe)
🏢 Q GROUP
📍 Turbhe