We are looking for a Technical Chat Supporter to provide technical assistance to customers through live chat. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to understand and resolve customer queries efficiently.
Key Responsibilities
- Handle customer technical queries through live chat support.
- Understand customer issues and provide accurate, step-by-step solutions.
- Troubleshoot basic technical issues and guide customers accordingly.
- Coordinate with the technical/development team for complex issues.
- Follow up on unresolved queries and ensure timely resolution.
- Maintain proper records of customer queries and resolutions.
- Provide clear, skilled, and customer-friendly responses.
- Escalate technical issues when required.
- Maintain a high level of customer satisfaction and service quality.
Required Skills
- Good written and verbal communication skills.
- Basic understanding of HTML, CSS, JavaScript or web technologies.
- Strong problem-solving and troubleshooting abilities.
- Good typing speed and attention to detail.
- Ability to handle multiple chat conversations efficiently.
- Customer-oriented approach and positive attitude.
- Basic knowledge of ticketing/support tools is an advantage.
Experience 1–2 years of experience in Technical Support, Chat Support, Customer Support, or a similar role. Freshers with good technical knowledge and communication skills may also apply.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits
- Paid sick time
- Provident Fund
Work Location: In person
📌 Chat Support Executive (Katargam)
🏢 cirkle studio
📍 Katargam
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