We are seeking a skilled and detail-oriented Senior Associate to support chargeback and dispute processing for an Australian banking client. The ideal candidate should have strong knowledge of card scheme rules, hands-on experience in dispute resolution, and the ability to manage complex cases with accuracy and compliance.
Key Responsibilities
- Process chargebacks, pre-arbitrations, representments, and dispute cases in accordance with Visa/Mastercard/EFTPOS rules.
- Handle moderately complex and high-value dispute cases, ensuring accuracy and timely completion.
- Assist in work allocation and support junior analysts with queries and case clarifications.
- Maintain compliance with client SLAs, quality parameters, and internal controls.
- Prepare daily/weekly reports related to productivity, accuracy, and case status.
- Identify trends, recurring errors, or process gaps and provide inputs for improvements.
- Coordinate with internal teams and support communication with the Australian client as required.
- Participate in team huddles, calibration sessions, and regular knowledge-sharing sessions.
- Support audit requirements and ensure proper documentation of dispute cases.
Key Requirements
- Graduate in any discipline; preference for finance/commerce background.
- 24 years of experience in chargebacks, disputes, or transaction processing.
- Solid understanding of Visa, Mastercard, and EFTPOS dispute regulations.
- Experience in Australian banking processes is highly preferred.
- Good communication skills and ability to interact with internal stakeholders.
- Proficiency in MS Office, especially Excel for reporting and case tracking.
- Strong analytical skills and attention to detail.
📌 Cards Chargeback Associate (Chennai)
🏢 HCLTech
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.