Call Centre Manager – Head Department Reports To Tele-Calling / Call Centre Work Location Head – Sales & Marketing / Directors Employment Type Bodhgaya, Bihar Minimum Experience Full-Time 5+ years in call centre / tele-calling operations, including proven experience leading a large telecalling department About Vastu Vihar Vastu Vihar, a brand of Technoculture Building Centre Pvt. Ltd. (TBCPL), is a real estate and plotted development company with active projects across India and Nepal. As the company scales its Bodhgaya operations, we are building a strong, high-performing tele-calling function to drive lead conversion, customer engagement, and site visit generation.

Position Overview We are looking for an experienced Call Centre Manager – Head to lead and scale the Bodhgaya tele-calling department. The ideal candidate has a strong track record of managing a large team of telecallers, driving lead conversion targets, and building efficient calling processes, scripts, and performance systems from the ground up.

Key Responsibilities Lead, manage, and mentor a large team of telecallers/tele-sales executives, including team leads and shift supervisors. Own end-to-end call centre operations at the Bodhgaya location — staffing, shift planning, call quality, and daily performance tracking. Set, monitor, and drive achievement of lead conversion, call volume, connect rate, and site-visit generation targets. Design and continuously refine calling scripts, objection-handling techniques, and lead qualification processes. Build and enforce SOPs for lead distribution, follow-up cadence, CRM data entry, and escalation handling. Recruit, train, and onboard new telecallers; build a strong induction and ongoing coaching program. Monitor calls (live and recorded) for quality assurance and provide structured feedback and coaching to agents and team leads. Track and report daily/weekly/monthly performance dashboards (calls made, connects, conversions, no-shows, revenue impact) to management. Coordinate closely with Sales, Marketing,



and Site teams to align calling campaigns with ongoing promotions, launches, and site visit schedules. Manage attendance, discipline, incentive structures, and performance appraisals for the telecalling department. Identify technology needs (dialer systems, CRM, call recording tools) and work with management to implement and optimize them. Handle escalations from customers and ensure high standards of communication and professionalism across the team.

Candidate

Requirements Minimum 5 years of overall experience in a call centre / tele-calling environment, with at least 2–3 years in a managerial or team-lead role. Demonstrated experience managing a large telecalling department (team size, targets handled, and results achieved should be clearly stated in the resume). Strong track record of meeting or exceeding calling/conversion targets in a target-driven environment (real estate, BFSI, EdTech, telecom, or similar outbound sales settings preferred). Hands-on experience with CRM systems, dialer/calling software, and performance dashboards. Excellent communication skills in Hindi and English; working knowledge of the local dialect is an advantage. Strong leadership, team-building, and people-management skills, with the ability to motivate and retain a large frontline team. Data-driven approach with the ability to analyze calling metrics and translate insights into process improvements. Graduate in any discipline; MBA or equivalent management qualification preferred but not mandatory. Willingness to be based full-time at Bodhgaya.

What We

Offer Leadership role with ownership of a growing tele-calling department at a key project location. Opportunity to build processes and team structure from the ground up. Compensation commensurate with experience, plus performance-linked incentives.

Pay: ₹25,000.00 - ₹50,000.00 per month

Advantages

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Call Centre Manager (Bodh Gaya)
🏢 Vastu Vihar
📍 Bodh Gaya