The Cafe Manager is responsible for overseeing the daily operations of the branch, ensuring excellent customer service, efficient staff management, and achievement of sales and operational targets. This role requires robust leadership, organizational skills, and hands-on experience in the café or restaurant industry.
Duties and Responsibilities:
- Manage and supervise day-to-day branch operations
- Lead, train, schedule, and motivate staff to maintain high performance
- Ensure exceptional customer service and handle customer complaints professionally
- Monitor sales performance and implement strategies to achieve targets
- Maintain quality standards for food, beverages, and service
- Ensure compliance with health, safety, and company policies
- Manage inventory, ordering, and stock control
- Prepare reports on sales, expenses, and operational performance
- Oversee cash handling and ensure accurate financial transactions
- Support marketing and promotional activities at the branch level
Requirements and Qualifications
- Any degree or diploma in hotel management or related field
- Minimum 2 years of experience in a café or restaurant
- Previous supervisory or management experience preferred
- Willingness and readiness to travel as required by the role
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to work under pressure in a fast-paced environment
- Flexible availability, including weekends and holidays
- Candidates from Kerala preferred
- Candidates from Kannur, Kasaragod, Kozhikode and Wayanad preferred
Skills and Competencies
- Leadership and decision-making
- Problem-solving and conflict resolution
- Time management and organization
- Customer-focused mindset
Pay: ₹23,000.00 - ₹27,000.00 per month
Benefits
- Food provided
- Leave encashment
Ability to commute/relocate
- Kasargod, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)