Company Description ORN Journeys is reshaping how travel is designed and delivered by centering every journey around the traveler. While travel services like flights, hotels, trains, taxis, and experiences have gone digital, they often remain fragmented and difficult to manage.

ORN integrates mobility, stays, journeys, local operations, technology, and customer support into one organized system to offer seamless travel experiences. Europe is the first large-scale market where this model is being implemented through fixed departures, integrated operations, direct procurement, and local teams. With one accountable standard, ORN Journeys aims to make travel simpler, more accessible, and more reliable for travelers worldwide.

Role Description The BPO Executive role at ORN Journeys is a full-time, on-site position based in Bengaluru. The BPO Executive will handle customer interactions across phone, email, and chat, providing timely and accurate information about bookings, itineraries, and travel-related services.

This role involves resolving customer queries and issues, coordinating with internal teams and local partners, and ensuring that service standards and response times are consistently met. The BPO Executive will update and maintain records in internal systems,



follow established workflows and scripts where needed, and share feedback to help improve processes and customer experience. The position requires working in a structured setting with defined shifts and performance metrics, while maintaining a professional and empathetic approach in all customer communications.

Qualifications

- Strong customer service skills, including clear communication, active listening, and a customer-first mindset.
- Proficiency in using computers, CRM tools, and common office applications to manage customer interactions and records.
- Ability to follow processes, handle multiple tasks, and work accurately under time constraints.
- Comfort with working in a structured, metrics-driven environment, including handling large volumes of calls or messages.
- Fluency in English; additional regional or international languages are an advantage.
- Prior experience in BPO, customer support, or hospitality/travel services is preferred but not mandatory.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any field is an added benefit.
- Willingness to work on-site in Bengaluru and in rotational shifts, including weekends or holidays as required.

📌 Business Support Executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru