Business Process Manager-HO & SUPPORT-Processes Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5 Job Role: Job Role Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders. Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. Identification of existing processes for revision / updation.

Providing tailor made solutions to Branches for specific business requirements. Provide assistance to product / operations /management. The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.

Handling query desk for quick resolution of queries / clarifications raised by channel Job Role Job Requirements:



Excellent written and oral communication skills In depth knowledge about Branch Banking Products, Operations and Processes Knowledge about Deceased claim related process is mandatory Summary recommendations from SMEs for process improvements and other findings Should be able to think proactively for process changes from Business Process Re-engineering perspective Should be aware of competitive practices. Knowledge of Regulatory Guidelines Ability to work and close tasks independently Strong spoken and written Communication skills Assertive attitude Valuable analytical skills & eye for details Keen eye for market intelligence and competition. Strong follow up ability & keenness to complete tasks a Job Role If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to _________________________________________ Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Business group ” Application: Experience Level Mid Level

📌 Business Process Manager (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai