- Responsible for establishing the brand and managing the sales and business development activities for Secured & Unsecured Loan segment
- Responsible for overall sales and cross sell targets through building and development of internal team and external channels (micro
- connectors, micro campaigns and centralized leads) and also maintain adherence to customer satisfaction and profitability metrics
- Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set
- Implement and engage in branch promotion activities for establishing the brand and increasing market coverage
- The incumbent is required to have a positive knowledge and understanding of the local affordable /mass affluent market
- Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch
- Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
- Provide market feedback on product offerings, channels and processes to the senior levels to improve the same
- Ploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis
- Collaborate and provide requisite data for risk management and internal audit processes
- Responsible for knowing and complying with all the legal requirements as per the law of the land Support collections team in assessing delinquency
- Ability to hire and build DST team and provide support to HR in hiring process Responsible for payment of channel partners (connectors) timely
- Ensure DST and channel partners (connector) development through right training initiatives
- Model and foster behaviors that support the organization
- s values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization
- Monitor individual & team performance and take steps to improve productivity and correct aberrations.
Other Abilities:
- Minimum 3 years of experience
- Worked in Business loan in DSA segment in banks/NBFC/Fintech Strong analytical & problem-solving skills.