— Business Analyst: Automation & Digital Transformation

Company: Enorme Life Sciences Pvt. Ltd.

Industry: Nutraceutical Manufacturing

Location: Industrial Area, Phase 1, Mohali

Employment Type: Full-time

Working Days: Monday to Saturday

Working Hours: 10:00 a.m. to 7:00 p.m.

Break: One hour

Reporting To: Managing Director

Position Overview

Enorme Life Sciences Pvt. Ltd. is seeking a capable, analytical and technology-driven Business Analyst: Automation & Digital Transformation to improve productivity, profitability, reporting and process efficiency across its nutraceutical manufacturing operations.

The employee will work directly with the Managing Director and coordinate with R&D;, Procurement, Stores, Production, QA, QC, Compliance, IPQA, Dispatch, Accounts, Finance, Business Development and HR.

The role combines business analysis, management reporting, advanced Excel, AI-assisted solutions, process improvement and coordination of ERP, CRM, website, WhatsApp API and other software projects.

This employee will serve as the company’s internal project owner and coordinator. They will not be expected to personally perform complex software development, cybersecurity, server administration or specialised IT engineering. Such work may be completed through qualified developers or external vendors.

Key Responsibilities1. Business and Process Analysis

- Study existing workflows across all departments.
- Identify delays, repeated work, errors, unnecessary approvals and productivity gaps.
- Prepare process maps, SOPs, workflow documents and responsibility matrices.
- Recommend practical solutions to improve speed, accuracy and accountability.
- Convert management requirements into structured and measurable projects.
- Coordinate between departments to ensure timely completion of assigned work.
- Track pending actions and report delays or unresolved issues to the Managing Director.
- Provide accurate data and actionable insights for management decisions.

1. Excel, Reporting and Dashboard Development

- Develop advanced Excel sheets, calculators, trackers and dashboards for different departments.
- Improve existing Excel workbooks using formulas, PivotTables, Power Query, data validation and automated reports.
- Create systems that automatically update when new products, customers, ingredients, orders or records are added.
- Reduce repeated manual data entry and spreadsheet errors.
- Develop standard formats for daily, weekly and monthly management reports.
- Check calculations, formulas, links, dropdowns and data accuracy before implementation.
- Train employees to use approved sheets and reporting formats correctly.
- Protect confidential costing, customer, formulation and financial information through controlled access.

1. AI Solutions and Productivity Improvement

- Identify areas where AI can improve productivity, reporting, documentation and analysis.
- Help departments use approved AI tools effectively and responsibly.
- Develop AI-assisted workflows for reports, summaries, data analysis, document preparation and follow-ups.
- Research better AI tools, software and automation solutions for the company.
- Train employees on approved AI applications relevant to their work.
- Ensure confidential customer, formulation and financial data is not uploaded to unauthorised platforms.
- Measure and report the time, cost and productivity improvements achieved through automation.

1. ERP, CRM and Software Implementation

- Evaluate and help implement ERP, CRM, HRMS, inventory, production and accounting-related software.
- Understand departmental requirements and prepare clear instructions for software developers or vendors.
- Document required fields, calculations, permissions, reports, approvals and workflows.
- Coordinate demonstrations, quotations, implementation schedules and vendor discussions.
- Test new software functions before final implementation.
- Verify the accuracy of calculations, reports, workflows, dropdowns and user permissions.
- Monitor employee adoption and correct usage of company software.
- Maintain a register of pending software issues, developments and vendor commitments.
- Coordinate software licences, renewals, backups and technical support.
- Recommend replacement or improvement of systems that are inefficient or unsuitable.

1. Automation Management

- Identify repetitive business processes suitable for automation.
- Personally create suitable Excel, AI-assisted and low-code/no-code automations.
- Coordinate specialist developers for complex technical integrations.
- Automate approved reminders, reports, alerts, follow-ups and internal approvals.
- Connect systems where technically appropriate to reduce duplicate data entry.
- Prepare testing scenarios and verify automation results.
- Monitor automation failures and coordinate corrective action.
- Maintain documentation for every implemented automation.
- Measure the effectiveness and return on investment of automation projects.

1. WhatsApp Business API and Communication Systems

- Coordinate the implementation and management of the official WhatsApp Business API.
- Work with approved vendors to connect WhatsApp with the company’s CRM.
- Develop approved workflows for enquiry acknowledgement, lead allocation, follow-ups and customer updates.
- Coordinate automated email, notification and reminder systems.
- Ensure that only approved templates are used for customer communication.




- Monitor message delivery, employee response time and lead-conversion reports.
- Ensure that customer data and communication records remain protected.
- Coordinate technical issues with the relevant service provider.

1. Website and Digital-System Coordination

- Coordinate company website development, maintenance and technical updates.
- Work with website developers, hosting providers and digital-marketing teams.
- Ensure that website forms, lead capture, CRM connections and conversion tracking work correctly.
- Monitor whether website enquiries are properly recorded, assigned and followed up.
- Coordinate domain, hosting, SSL, email and website-security matters with specialist vendors.
- Help maintain accurate information regarding the company, products and manufacturing capabilities.
- Coordinate Google Analytics, Search Console, Meta Pixel and other approved tracking systems.
- Support SEO and AI-search discoverability through correct data structure and reporting.
- Report website errors, broken forms and tracking problems to the responsible vendor.

1. IT Coordination

- Act as the internal coordinator for routine software and IT requirements.
- Maintain records of company computers, official email accounts, software licences and authorised users.
- Coordinate computer setup, networking, printers, backups and access requirements with IT vendors.
- Maintain an IT issue register and follow up until problems are resolved.
- Ensure that employee system access is changed or removed when required.
- Coordinate cybersecurity, server administration and advanced networking with qualified professionals.
- Ensure appropriate access controls for confidential company information.
- The Business Analyst will coordinate specialist IT work but will not be expected to personally perform hardware repairs or advanced network administration.

1. Costing and Profitability Analysis

- Analyse formulation, raw-material, packaging, labour and manufacturing costs.
- Develop and maintain automated product-costing and quotation systems.
- Calculate product-wise, customer-wise and order-wise profitability.
- Compare estimated costs with actual manufacturing costs.
- Identify major cost, consumption, yield and margin variances.
- Highlight quotations or orders falling below approved margin levels.
- Prepare management dashboards showing revenue, costs, margins and outstanding payments.
- Help management evaluate pricing, discounts, credit terms and commercial proposals.
- Ensure sensitive purchase rates, margins and profitability information remain confidential.

1. Production and Capacity Analysis

- Analyse production plans, batch sizes, machine capacity, output and utilisation.
- Develop tools for production planning and proposed batch-size calculation.
- Identify opportunities to combine similar products ordered by different customer brands.
- Monitor production delays, downtime, rework, wastage and material variance.
- Compare planned output with actual output and report deviations.
- Create dashboards showing pending orders, production stages and expected dispatch dates.
- Improve coordination between R&D;, Procurement, Stores, Production, QA, QC and Dispatch.

1. Sales and Customer Analytics

- Analyse enquiries, quotations, samples, conversions, repeat orders and lost opportunities.
- Monitor lead status and employee activity through the CRM.
- Prepare reports by customer, brand, product category, sales executive and lead source.
- Identify delays between enquiry, formulation, sample development, costing, approval and production.
- Analyse customer retention, order frequency, payment behaviour and business potential.
- Support the Business Development team with accurate costing, feasibility and order-status information.
- Develop systems for timely customer follow-ups and escalation of pending cases.

1. Inventory and Procurement Analysis

- Analyse raw-material and packaging-material consumption.
- Monitor supplier rates, lead times, performance and material availability.
- Identify slow-moving, non-moving, excess and near-expiry materials.
- Develop material-requirement, reorder and shortage reports.
- Compare vendor prices and highlight unusual rate variations.
- Link procurement planning with confirmed orders and production requirements.
- Analyse material consumption against approved BOM quantities.

1. Quality and Compliance Support

- Work with QA and QC to track testing, batch release, deviations, complaints and corrective actions.
- Support digital traceability of formulations, BOMs, manufacturing records and approvals.
- Ensure that current software and process improvements remain compatible with GMP, FSSAI and internal quality requirements.
- Maintain controlled access to formulations, customer information, costing and financial data.
- Ensure that important electronic records are properly maintained and backed up.

Role Boundaries The employee will be responsible for analysing requirements, recommending solutions, coordinating projects,



testing systems and ensuring successful implementation. The employee may personally handle advanced Excel, dashboards, AI tools and basic low-code/no-code automation.

The following specialist activities may be assigned to qualified developers or external vendors:

- Complex software development
- Advanced API programming
- Cybersecurity and penetration testing
- Server administration
- Advanced networking
- Website coding requiring specialist development
- Computer hardware repair

The Business Analyst will remain responsible for coordinating such work, checking deliverables and reporting progress to management.

Key Deliverables

- Automated costing and quotation systems
- Department-wise productivity dashboards
- Order, production and dispatch tracking systems
- ERP and CRM improvement projects
- WhatsApp Business API workflows
- Website and lead-capture integrations
- AI-assisted departmental workflows
- Excel calculators, trackers and reports
- Product- and order-level profitability reports
- Inventory and procurement analysis
- Production-capacity and batch-planning reports
- Monthly management review reports
- Software, automation and IT issue trackers
- Measurable improvements in productivity and reporting accuracy

Required Qualifications
- Bachelor’s or Master’s degree in Business Analytics, Information Technology, Computer Science, Engineering, Finance, Operations or a related field.
- An MBA in Business Analytics, Finance, Operations or Information Systems will be preferred.
- Certifications in Power BI, advanced Excel, SQL, ERP systems, automation or project management will be an advantage.

Experience
- Minimum 3–5 years of relevant experience in business analysis, MIS, operations analysis, ERP, automation or software implementation.
- Experience in nutraceuticals, pharmaceuticals, food manufacturing, FMCG or another regulated manufacturing industry will be strongly preferred.
- Experience working directly with senior management and multiple departments is desirable.
- Practical exposure to ERP, CRM, advanced Excel, dashboards, AI tools and business automation is required.
- Experience coordinating developers, IT professionals or software vendors will be an advantage.

Required Technical Skills
- Advanced Microsoft Excel
- PivotTables, formulas, data validation and Power Query
- Power BI or another business-intelligence platform
- ERP and CRM systems
- AI tools and workflow automation
- Process mapping and requirement documentation
- Dashboard and management-report development
- Costing, margin and variance analysis
- Basic understanding of APIs, databases and SQL
- Software testing and implementation
- Website analytics and lead integrations
- Strong PowerPoint and business-documentation skills

Preferred Manufacturing Knowledge The candidate should understand or be capable of quickly learning:
- Bills of Materials and master formulations
- Raw-material and packaging-material costing
- Batch manufacturing and production planning
- Inventory and procurement management
- Quality-control and batch-release processes
- Contract manufacturing and private-label operations
- Product development, sampling and commercialisation
- Manufacturing margins, wastage and yield calculations

Essential Competencies
- Strong analytical and problem-solving ability
- High attention to detail and numerical accuracy
- Strong IT and AI skills
- Ownership-oriented approach
- Ability to independently research better solutions
- Ability to challenge incorrect or incomplete data
- Strong coordination and follow-up skills
- Clear written and verbal communication
- High confidentiality and professional integrity
- Ability to manage multiple projects and deadlines
- Willingness to learn new technologies and software
- Ability to work effectively in a fast-growing manufacturing environment

Leave Benefits Leave categories will be provided and maintained separately according to company policy:
- Casual Leave (CL): For urgent or short-term personal requirements.
- Sick Leave (SL): For illness or medical requirements.
- Earned Leave (EL): Accumulated according to service, attendance and company policy.

CL, SL and EL will be recorded as separate leave balances. Eligibility, approval, documentation, carry-forward and encashment will be governed by the applicable company policy and legal requirements. Performance Indicators The employee’s performance will be evaluated based on:
- Reduction in manual work and duplicate data entry
- Improvement in departmental productivity
- Accuracy and timeliness of reports
- Costing and profitability accuracy
- Successful implementation of ERP, CRM, AI and automation projects
- Employee adoption of newly implemented systems
- Improvement in order, production and dispatch visibility
- Timely resolution of software and IT issues
- Measurable time and cost savings
- Identification and closure of process gaps
- Quality of insights provided to management
- Performance of vendors and developers coordinated by the employee

Selection Process
- Resume screening
- Preliminary interview
- Mandatory practical test covering Excel, data analysis, costing, process mapping, AI tools and automation
- Final interview with the Managing Director

Candidates must be prepared to demonstrate their practical Excel, analytical, AI, software and problem-solving abilities during the selection process. Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

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