Title: BPO – E-commerce

Location: Pune (In-Office | Local Candidates Only)

Salary: Up to ₹32,000 CTC

Employment Type: Full-Time (5.5 Days/Week)

Role Overview

We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities

- Handle seller inquiries via voice, chat, or email and provide timely resolutions.
- Troubleshoot account, listing, and order issues following standard guidelines.
- Escalations management and inter-team coordination for technical queries.
- Maintain logs of customer interactions and performance/CSAT targets.

Eligibility & Skills

- Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.




- Communication: Strong English skills (B2/B2+ level).
- Flexibility: Open to rotational shifts and rotational week-offs.

Perks & Interview Process

- Cab Facility: Free 2-way cab provided (including odd hours).
- Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)

To Apply

Interested and eligible candidates may send their updated CV to [email protected] with the subject line: "Application for BPO – Pune"

For queries, contact: (phone hidden).

Perks

Perks & Interview Process

- Cab Facility: Free 2-way cab provided (including odd hours).
- Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)

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