Role & responsibilities

1. Drive ACH activation for customers as per defined targets.
2. Ensure desired audit ratings and timely ATR submission in the audit portal.
3. Maintain DWM discipline through daily reporting and adherence to operational standards.
4. Handle exceptions related to KFS upload and CSS creation within defined TAT.
5. Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
6. Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
7. Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
8. Improve QRC resolution within TAT to enhance customer satisfaction.
9. Customer Service: Improve query, request, and complaint (QRC) resolutions to keep customers satisfied
10. Team Management: Hire, train, and mentor the branch team to meet performance and compliance standards

Preferred candidate profile

Graduate/Post-Graduate with 6-10 years of experience in Retail Finance/NBFC/BFSI

📌 Branch Head And Branch Manager (Samastipur)
🏢 Mahindra Finance
📍 Samastipur