We are looking for a technically skilled and customer-focused Sales & Service Engineer who can independently handle repair, installation, demonstration and servicing of OT Tables & OT Lights, while also contributing to AMC, CMC and service revenue generation.
KEY RESPONSIBILITIES
• Repair, troubleshoot and service OT Tables & OT Lights at customer locations.
- Handle installation, commissioning and product demonstrations.
- Attend customer complaints and ensure timely resolution.
- Identify defective parts and recommend repair/replacement.
- Prepare Service Reports, Installation Reports & Quality Certificate Reports.
- Prepare and maintain AMC/CMC documents, quotations and service records.
- Regularly update customer/service activities in CRM.
- Identify and generate opportunities for AMC, CMC, paid services and spare parts.
- Maintain proper records of spare parts, tools and service equipment.
- Coordinate with the Service Head, Sales Team and Factory/Technical Team.
- Maintain strong customer relationships and ensure customer satisfaction.
REQUIRED SKILLS
• Hands-on experience in repairing OT Tables & OT Lights.
- Positive knowledge of electrical, mechanical and basic electronic systems.
- Strong troubleshooting and problem-solving ability.
- Excellent communication and customer-handling skills.
- Good documentation and reporting skills.
- Proficiency in MS Excel, MS Word & CRM software.
- Willingness to travel extensively across North India.
- Ability to work independently at customer sites.
- Strong commercial approach with ability to generate service revenue.
ELIGIBILITY
• Diploma / Graduate in Electrical, Electronics, Mechanical or Biomedical
Engineering.
• 2 - 5 years of relevant experience, preferably in medical equipment servicing.
• Prior experience with OT Tables / OT Lights will be strongly preferred.
- Must be willing to undertake frequent field travel.
- Valid driving licence preferred.
The ideal candidate should not only be a good service engineer, but also have the ability to identify customer requirements and convert service role & responsibilities .
📌 Biomedical Service Engineer (Gurugram)
🏢 Hospedia Medicare
📍 Gurugram
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