- Patient Billing & Invoicing
- Prepare accurate bills for consultations, procedures, surgeries, diagnostics, pharmacy, room charges, and other services.
- Verify that all services provided are correctly captured in the billing system.
- Generate invoices, receipts, credit notes, and refunds as required.
- Insurance & TPA Billing
- Coordinate with insurance companies and TPAs for cashless and reimbursement claims.
- Verify insurance eligibility, approvals, coverage limits, and documentation.
- Prepare and submit claims within prescribed timelines.
- Follow up on rejected, pending, or short-settled claims.
- Cash & Collection Management
- Supervise daily cash, card, UPI, bank-transfer, and other collections.
- Ensure proper receipt issuance and reconciliation of collections.
- Monitor outstanding patient and corporate/insurance receivables.
- Coordinate with accounts/finance for daily cash and billing reconciliation.
- Billing Accuracy & Revenue Control
- Check tariff rates, discounts, packages, deposits, and adjustments.
- Ensure no revenue leakage due to missed or incorrectly billed services.
- Review cancelled bills, refunds, discounts, and manual adjustments.
- Conduct regular billing audits and correct discrepancies.

- Discharge Billing
- Coordinate with nursing, pharmacy, laboratory, diagnostics, OT, and other departments to ensure all services are posted before discharge.




- Prepare final bills and ensure required approvals are obtained.
- Explain billing details and settlement requirements to patients/attendants.

- Team Management
- Supervise billing executives/cashiers and allocate daily responsibilities.
- Train staff on billing procedures, software, tariffs, insurance processes, and customer service.
- Monitor staff performance, attendance, productivity, and accuracy.
- MIS & Reporting

- Prepare daily/monthly reports on

- Total billing

- Collections

- Outstanding amounts

- Insurance/TPA claims

- Rejections and deductions

- Refunds and discounts
- Department-wise revenue
- Submit reports to management/accounts/finance.

- Coordination with Other Departments
- Work closely with Accounts, Finance, Front Office, Medical Records, Pharmacy, Laboratory, Radiology, Nursing, and Operations.
- Resolve billing-related discrepancies and patient complaints.
- Coordinate with doctors and departments when clarification is required regarding procedures or charges.
- Compliance & Documentation
- Ensure billing follows hospital policies, approved tariffs, insurance requirements, and applicable healthcare/tax regulations.
- Maintain proper records of bills, receipts, approvals, refunds, and claims.
- Ensure confidentiality and appropriate handling of patient financial information.

📌 Billing Incharge (Siliguri)
🏢 Manipal Hospitals
📍 Siliguri