- Handle routine WhatsApp enquiries using approved information/templates.
- Reply to social media DMs and relevant comments • Update website • Escalate complex customer questions to the team lead • Maintain participant and customer databases & Get it done on call • Prepare daily/weekly MIS and reports on enquiries, bookings, payments and upcoming events.
- Track pending registrations, forms, payments and operational information.
- Ensure information is consistent across website, WhatsApp, Instagram, Facebook and internal systems.
- Post the treks/ evnets on google page | Whats app group groups | Facebook channel | Whats app channels | Insta channels • Schedule the major trek events and communication bulk message • Update the daily whats app status image | Quick messages for all number | update the welcome message or trek data | • Create community message
📌 Back Office Executive (Pimpri-Chinchwad)
🏢 G Tribe Experiences
📍 Pimpri-Chinchwad
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