Role Descriptions: Manage| administer| and support AWS cloud infrastructure.Build and maintain Infrastructure as Code using Terraform and CloudFormation.Deploy| manage| and troubleshoot Kubernetes (Amazon EKS) clusters.Support AWS services including EKS| ECR| MQ| RDS| IAM| KMS| ACM| Cognito| Route 53| and CloudWatch.Configure and troubleshoot AWS networking components.Manage FortiGate firewall policies and VPN connectivity.Perform Linux and Windows server administration.Monitor cloud environments and resolve production incidents within SLA.Handle P1/P2 incidents| customer escalations| and perform Root Cause Analysis (RCA).Participate in security| compliance| and customer audits.Prepare operational documentation| SOPs| and knowledge articles.Work with DevOps| Security| Infrastructure| and Application teams.Participate in on-call and rotational support as required.