Key Responsibilities: Monitor AWS services infrastructure and applications using monitoring tools eg CloudWatch Datadog Zabbix Grafana etc Respond to alerts and incidents as per the standard operating procedures SOPs Create and escalate incident tickets to L2L3 support teams when necessary Perform basic health checks on AWS resources EC2 RDS S3 ELB etc Track and report system uptime latency and performance issues Maintain logs dashboards and documentation related to system monitoring Ensure 24x7 monitoring coverage rotational shifts including nights weekends and holidays Collaborate with internal teams during incident resolution and follow-up Provide timely and accurate updates during outages and critical incidents Required Skills and Qualifications: Bachelor's degree in Computer Science IT or a related field or equivalent practical experience Basic understanding of cloud computing and AWS services Familiarity with monitoring tools and ticketing systems eg ServiceNow Jira Robust attention to detail and ability to follow defined processes Willingness to work in rotational shifts 24x7 support Good verbal and written communication skills

📌 AWS (Pune)
🏢 ITC Infotech
📍 Pune