Key Roles & Responsibilities – Assistant General Manager

1. Workshop & Service Operations

- Manage overall workshop and service centre operations.
- Ensure smooth vehicle reception, repair, servicing, and timely delivery.
- Monitor bay utilisation, workflow, and turnaround time (TAT).

2. Business & Profitability

- Achieve service revenue, profitability, and business targets.
- Monitor labour, parts, and service package revenue.
- Control workshop operating costs and improve overall productivity.

3. Team Management & Development

- Lead and manage Service Managers, Advisors, Technicians, and support staff.
- Monitor team productivity, performance, and discipline.
- Identify training needs and develop technical and customer-service capabilities.

4. Customer Satisfaction & Quality

- Ensure high customer satisfaction and service quality.
- Handle major customer complaints and service escalations.
- Monitor repeat repairs, first-time-right performance, and service quality.

5. Warranty, Safety & Compliance





- Ensure compliance with Ashok Leyland service processes and warranty procedures.
- Monitor warranty claims, approvals, and rejection cases.
- Ensure workshop safety, statutory compliance, and proper documentation.

6. Performance Monitoring & Coordination

- Review daily, weekly, and monthly service centre KPIs.
- Prepare operational and management reports.
- Coordinate with Ashok Leyland regional teams and management for business development and operational requirements.

Interested Candidates may apply through WhatsApp and Mail also. Contact Person: Divya.R – HRM

Number: (phone hidden)

Mail: [email protected]

Pay: ₹35,000.00 - ₹50,000.00 per month

Advantages

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person

📌 Asst. General Manager (Salem)
🏢 Sri Lakshmi Automobiles world
📍 Salem