Position Overview:

The Fulfillment Support Engineer is responsible for providing L1/L2 production support for DigiKey’s fulfillment and warehouse systems, including Manhattan WMOS 2018 , WCS (Knapp), shipping, and related integrations.

This role combines hands-on operational support , incident resolution , technical troubleshooting , and continuous improvement , ensuring system stability while proactively reducing technical debt and improving performance.

The ideal candidate has experience with Manhattan WMOS 2018(or other versions) , MHE Integration (Knapp or other products), warehouse execution environments , and is comfortable working in a quick-paced, mission-critical operation. Any hands-on expertise in developing .NET-based applications is also a bonus.

Key Responsibilities

Production Support & Operations

- Monitor Manhattan WMOS application health using dashboards, alerts, and system logs
- Respond to L1/L2 production incidents and service requests within defined SLAs
- Perform first-level analysis and escalate complex issues to senior engineers
- Support warehouse operations teams by resolving system-related queries
- Participate in rotational support shifts, including occasional off-hours support as required

Technical Troubleshooting

- Perform initial troubleshooting of:
-  Manhattan WMOS transactions and workflows
-  Order processing, inventory, picking, packing, and shipping issues
-  System integrations between WMOS and external applications
- Review logs and execute basic SQL queries for issue investigation
- Assist in validating fixes and supporting UAT/production verification

System & Data Support





- Support configuration updates and master data maintenance
- Monitor batch jobs and interface jobs for successful execution
- Maintain incident documentation and update knowledge base articles
- Assist with minor defect fixes and enhancement validation

Collaboration & Knowledge Management

- Work under guidance of senior WMOS engineers and architects
- Coordinate with infrastructure, database, and integration teams for issue resolution
- Participate in knowledge transfer sessions and technical training programs
- Develop understanding of warehouse execution, material handling systems, and fulfillment processes

Required Knowledge, Skills and Experience

- Bachelor’s degree in engineering, Computer Science, IT, or related field
- 1–3 years of experience in application support or warehouse systems (internships acceptable)
- Basic understanding of SQL and database concepts
- Strong analytical and troubleshooting skills
- Good verbal and written communication skills

Preferred Qualifications:

- Exposure to Manhattan WMOS (any version)
- Knowledge of supply chain or warehouse operations
- Familiarity with ITSM tools (ServiceNow, Azure DevOps, etc.)
- Willingness to work in rotational shifts

Physical Requirements (updated as applicable)

- Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up
- The office noise level in the work environment is typically moderate
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen
- Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

📌 Associate Fulfillment Support Engineer (Bengaluru)
🏢 DigiKey Global Capability Center
📍 Bengaluru