Location: Gurugram, Onsite /n Job Summary: /n Experienced and results-oriented Senior Manager/ Associate Director - Commercial Lending Operations to lead large-scale commercial lending operations supporting a US banking client. The role will be responsible for driving operational excellence across the lending lifecycle, managing high-performing teams, ensuring regulatory compliance, delivering client commitments, and spearheading transformation initiatives. /n The ideal candidate will possess deep expertise in Commercial Lending, Credit Administration, Loan Servicing, Syndicated Loans, Covenant Monitoring, and Portfolio Management, along with strong stakeholder management skills and a proven track record of leading large operations teams in a banking or financial services environment. /n Key Responsibilities /n Business & Operations Leadership /n /n

- Lead end-to-end Commercial Lending Operations supporting US banking clients.

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- Manage large teams across multiple lending functions and ensure achievement of operational KPIs and SLAs.

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- Drive operational efficiency, productivity improvement, and cost optimization initiatives.

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- Monitor daily operations and establish robust governance mechanisms to ensure consistent service delivery.

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- Develop and execute strategic plans aligned with business objectives and client expectations.

/n /n Commercial Lending Operations Management /n /n

- Oversee operational activities across:

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- Loan Origination Support

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- Credit Documentation Review

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- Loan Closing & Funding

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- Loan Servicing

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- Syndicated Loan Administration

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- Covenant Monitoring

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- Collateral Management

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- Portfolio Reporting

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- Exception Management

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- Ensure timely and accurate processing of commercial loan transactions.

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- Drive controls around lending documentation, funding, servicing, and reporting activities.

/n /n Client Relationship Management /n /n

- Act as a senior point of contact for US banking clients.

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- Conduct regular business reviews and operational governance meetings.

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- Build strong relationships with client stakeholders and identify opportunities for growth and service enhancement.

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- Manage escalations and drive timely resolution of critical issues.

/n /n Risk, Compliance & Controls /n /n

- Ensure compliance with US banking regulations, internal policies, audit requirements, and risk management frameworks.

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- Strengthen operational controls and mitigate process risks.

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- Support internal and external audits by ensuring readiness and timely closure of observations.

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- Drive adherence to quality control standards and regulatory requirements.

/n /n People Leadership /n /n

- Lead, mentor, and develop managers and team leaders.

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- Build a high-performance culture focused on accountability, customer service, and continuous improvement.

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- Manage workforce planning, succession planning, talent development, and employee engagement initiatives.

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- Foster an inclusive and cooperative work environment.

/n /n Transformation & Continuous Improvement /n /n

- Lead Lean, Six Sigma, Automation, and Digital Transformation initiatives.

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- Identify opportunities for process reengineering and workflow optimization.





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- Collaborate with technology and transformation teams to implement operational improvements and automation solutions.

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- Drive innovation to enhance customer experience and operational effectiveness.

/n /n Performance Management /n /n

- Establish KPIs and operational dashboards.

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- Analyze business performance trends and implement corrective actions.

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- Deliver productivity, quality, and customer satisfaction targets.

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- Present operational updates and strategic recommendations to senior leadership.

/n /n Required Qualifications /n /n

- Degree in Finance, Accounting, Business Administration, Economics, or related field.

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- Master's degree (MBA/PGDM) preferred.

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- 14-18 years of experience in Banking Operations, Commercial Lending, or Corporate Banking Operations.

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- Minimum 8+ years of experience leading large teams and managing client-facing operations.

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- Strong understanding of:

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- Commercial Lending

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- Credit Risk Processes

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- Loan Documentation

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- Loan Servicing

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- Syndicated Lending

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- Collateral Management

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- Covenant Compliance

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- Portfolio Management

/n /n Preferred Skills & Competencies /n Technical Skills /n /n

- Commercial Lending Lifecycle Expertise

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- Syndicated Loans Administration

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- Credit Documentation Review

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- Loan IQ, ACBS, AFS, PrecisionLender, or equivalent platforms

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- Operational Risk & Compliance Management

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- Data Analysis and Performance Reporting

/n /n Leadership Skills /n /n

- Strategic Thinking

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- Executive Presence

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- Stakeholder Management

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- Client Relationship Management

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- Program and Change Management

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- Decision-Making and Problem-Solving

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📌 Associate Director (Gurugram)
🏢 Anaptyss
📍 Gurugram