Are you passionate about helping customers resolve complex technical challenges across

Microsoft

Azure and

Microsoft

365

environments?

Do you enjoy troubleshooting cloud and infrastructure issues while working with cutting-edge technologies?

Are you looking for an opportunity to expand your expertise and collaborate with a global team of cloud professionals?

As an

Associate

Consultant

–

Azure

&

Microsoft

365

Support , you will be responsible for managing incidents and service requests in line with customer expectations and service level agreements.

You will act as a trusted technical advisor,

supporting customers across

Azure and

Microsoft

365

platforms while contributing to service excellence and operational success.

**Key

Responsibilities:**

- Manage and resolve incidents, requests,

and escalations related to

Microsoft

Azure and

Microsoft

365

services.

- Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.

- Troubleshoot complex issues across Azure infrastructure,

Microsoft

Entra

ID,

Exchange

Online,

and

SharePoint

Online environments.

- Collaborate with consultants, engineers,

and support teams to ensure timely issue resolution.

- Support

Azure services including

Monitoring,

Log

Analytics,

Backup,

Networking,

and platform administration.

- Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
- Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
- Contribute to knowledge-sharing initiatives, technical documentation,

and continuous service improvement activities.





- Coach and mentor junior team members by sharing best practices and technical knowledge.
- Ensure all activities are delivered in accordance with established

ITIL processes and customer

SLAs.

Job Requirements

- Experience supporting and administering

Microsoft

Azure and

Microsoft

365

environments in a customer-facing technical role.

- Solid knowledge of

Microsoft

Entra

ID,

Exchange

Online,

SharePoint

Online,

and

Microsoft

365

administration.

- Hands-on experience supporting

Azure services including

Monitoring,

Log

Analytics,

Backup,

and

Networking.

- Understanding of identity and access management, authentication,

cloud security,

and hybrid cloud environments.

- Knowledge of

Active

Directory,

Windows

Server administration,

and core infrastructure technologies.

- Strong analytical, troubleshooting,

communication,

and customer service skills with the ability to work effectively in a collaborative global team.

Company description SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people.

We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

📌 Associate Consultant - Azure & (Gurugram)
🏢 SoftwareONE
📍 Gurugram