Radhia Motors is looking for a customer-focused and responsible Assistant Service Advisor to support our service department. The ideal candidate will assist customers with their vehicle service requirements, coordinate with technicians, and ensure a smooth service experience from vehicle reception to delivery.
Key Responsibilities
- Assist the Service Advisor in receiving customers and understanding their vehicle service requirements.
- Prepare and maintain job cards and service-related documentation.
- Coordinate with technicians regarding vehicle inspection, repairs, and service work.
- Keep customers informed about service progress, additional repairs, and estimated costs.
- Follow up with customers regarding service approvals and vehicle delivery.
- Assist in preparing service estimates and invoices.
- Ensure vehicles are properly handled and delivered to customers on time.
- Handle customer queries and complaints professionally.
- Coordinate with the spare parts and workshop teams to ensure smooth workflow.
- Maintain accurate records of customer and vehicle information.
- Support customer follow-ups after service to ensure satisfaction.
- Follow company standards and procedures for customer service and workshop operations.
Requirements
- Minimum 1–3 years of experience in an automobile service/workshop environment preferred.
- Candidates with experience as a Service Advisor, Service Coordinator, Workshop Coordinator, or Customer Service Executive will be preferred.
- Basic knowledge of automobile servicing and vehicle components.
- Valuable communication and customer-handling skills.
- Basic computer knowledge and ability to use MS Office.
- Ability to coordinate effectively with technicians and other departments.
- Good interpersonal skills and a customer-oriented approach.
- Ability to work as part of a team and handle multiple tasks.
Qualification
- Diploma / ITI / Degree in Automobile, Mechanical, or a related field preferred.
- Relevant experience may be considered in place of formal qualifications.
What We Offer
- Competitive salary based on experience and skills.
- Opportunity to develop a career in the automobile service industry.
- Supportive and professional working environment.
- Chance to work with an experienced service team.
Job Location: Palakkad, Kerala Employment Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: In person
📌 Assistant Service Advisor (Palakkad)
🏢 RADHIA MOTORS
📍 Palakkad
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