Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Role Details

- Position: Soft Services Manager
- Department: Property Management / Facility Management
- Reporting To: Property Manager / Estate Manager
- Location: Residential Building
- Nature of Job: Full-time / Site-based
- Team Managed: Housekeeping, Cleaning, Waste Management, Pest Control, Landscaping, Support Services, etc.
- Experience: 5-8 years in Facility Management / Residential Property Management preferred

Job Purpose

The Soft Services Manager is responsible for planning, supervising and ensuring the effective delivery of all soft services within the residential property. The position is responsible for maintaining high standards of cleanliness, hygiene, housekeeping, waste management, pest control, landscaping and overall presentation of common areas, while ensuring compliance with the propertys SOPs, safety requirements and service standards.

The Soft Services Manager shall ensure that the residential premises provide a clean, hygienic, safe, aesthetically pleasing and comfortable environment for residents, visitors and staff.

Key Responsibilities

- Housekeeping & Cleaning Management: Plan and supervise daily housekeeping operations throughout the building.
- Housekeeping & Cleaning Management: Ensure proper cleaning of: Entrance lobby, Reception area, Corridors, Lift lobbies, Staircases, Common toilets, Clubhouse, Swimming pool surroundings, Parking areas, Service areas, Terrace and other common areas.
- Housekeeping & Cleaning Management: Ensure cleaning schedules are prepared and implemented.
- Housekeeping & Cleaning Management: Conduct regular inspections of all common areas.
- Housekeeping & Cleaning Management: Ensure adequate availability and proper use of cleaning chemicals, tools, machinery and consumables.
- Housekeeping & Cleaning Management: Ensure housekeeping staff are properly groomed and equipped with appropriate PPE.
- Housekeeping & Cleaning Management: Monitor mechanised cleaning activities such as scrubber-dryer, vacuum cleaning, pressure washing, etc.
- Housekeeping & Cleaning Management: Ensure periodic deep cleaning of identified areas.
- Housekeeping & Cleaning Management: Maintain high standards of hygiene and presentation appropriate to a premium residential property.
- Staff Management: Prepare and monitor manpower deployment plans.
- Staff Management: Ensure adequate manpower is available for each shift.
- Staff Management: Prepare duty rosters and ensure proper shift deployment.
- Staff Management: Monitor attendance, absenteeism and replacement arrangements.
- Staff Management: Ensure proper grooming and uniform standards.
- Staff Management: Conduct daily toolbox meetings/briefings wherever required.
- Staff Management: Train staff on:



Cleaning procedures; Chemical handling; Machine operation; PPE; Waste segregation; Emergency response; Resident interaction; Workplace safety.
- Staff Management: Monitor employee performance and provide feedback.
- Staff Management: Coordinate with the manpower vendor for shortage, replacement and disciplinary issues.
- Waste Management: The Soft Services Manager shall ensure proper implementation of the propertys waste-management system. Responsibilities include:
- Waste Management: Ensure segregation of waste at source.
- Waste Management: Monitor collection of wet, dry and reject waste.
- Waste Management: Ensure proper operation of the Organic Waste Converter/Composting system, where applicable.
- Waste Management: Monitor transportation of waste from collection points to designated disposal areas.
- Waste Management: Ensure waste rooms are clean and hygienic.
- Waste Management: Maintain records of waste generation and disposal.
- Waste Management: Coordinate with authorised waste disposal agencies.
- Waste Management: Ensure compliance with applicable municipal and environmental requirements.
- Waste Management: Educate housekeeping staff and residents regarding waste segregation.
- Waste Management: Identify opportunities to reduce waste generation and improve recycling.
- Pest Control Management: Monitor the pest-control AMC.
- Pest Control Management: Ensure scheduled pest-control treatments are carried out.
- Pest Control Management: Maintain the pest-control schedule and treatment records.
- Pest Control Management: Monitor pest activity in: Garbage rooms; Basement; STP/WTP areas; Common areas; Clubhouse; Food-service areas; Landscaping areas.
- Pest Control Management: Immediately escalate major infestation issues to the Property Manager.
- Pest Control Management: Ensure chemicals are stored and used safely.
- Pest Control Management: Verify that the pest-control agency follows appropriate safety practices.
- Pest Control Management: Track complaints related to termites, cockroaches, rodents, mosquitoes and other pests.
- Landscaping & Horticulture: Where landscaping is part of the propertys soft-services scope, supervise landscaping and gardening activities.
- Landscaping & Horticulture: Ensure plants and lawns are properly maintained.
- Landscaping & Horticulture: Monitor pruning, trimming and fertilisation.
- Landscaping & Horticulture: Ensure appropriate watering schedules.
- Landscaping & Horticulture: Monitor plant health and identify disease/pest infestation.
- Landscaping & Horticulture: Maintain indoor plants and decorative landscaping.
- Landscaping & Horticulture: Coordinate with horticulture vendors.
- Landscaping & Horticulture: Ensure proper disposal of garden waste.
- Landscaping & Horticulture: Recommend improvements to the propertys landscape presentation.
- Resident Complaint Management:



The Soft Services Manager shall ensure prompt resolution of resident complaints related to soft services.
- Resident Complaint Management: Typical complaints include: Cleaning issues; Housekeeping service; Garbage disposal; Pest infestation; Odour; Toilet hygiene; Landscaping; Spillage; Common-area cleanliness; Waste segregation; Staff behaviour.
- Resident Complaint Management: Monitor complaints received through the Helpdesk/App/email.
- Resident Complaint Management: Assign complaints to the concerned staff/vendor.
- Resident Complaint Management: Ensure timely closure.
- Resident Complaint Management: Verify satisfactory completion.
- Resident Complaint Management: Identify recurring complaints and initiate corrective action.
- Resident Complaint Management: Prepare periodic complaint analysis for the Property Manager.
- Vendor Management: Manage soft-service vendors and contractors.
- Vendor Management: Monitor vendor manpower and performance.
- Vendor Management: Ensure contractual scope is being delivered.
- Vendor Management: Verify attendance and deployment.
- Vendor Management: Monitor consumable usage.
- Vendor Management: Conduct periodic performance reviews.
- Vendor Management: Coordinate with vendors for manpower replacement.
- Vendor Management: Verify invoices against actual services delivered.
- Vendor Management: Ensure statutory documents and licences are available where applicable.
- Vendor Management: Escalate poor vendor performance to the Property Manager.
- Consumables & Inventory Management: The Soft Services Manager shall control the consumption of housekeeping materials. Responsibilities include:
- Consumables & Inventory Management: Cleaning chemicals
- Consumables & Inventory Management: Garbage bags
- Consumables & Inventory Management: Tissue paper
- Consumables & Inventory Management: Handwash
- Consumables & Inventory Management: Mops
- Consumables & Inventory Management: Brushes
- Consumables & Inventory Management: Brooms
- Consumables & Inventory Management: Gloves
- Consumables & Inventory Management: PPE
- Consumables & Inventory Management: Cleaning equipment
- Consumables & Inventory Management: Other consumables.
- The manager shall: Maintain minimum and maximum stock levels.
- The manager shall: Monitor monthly consumption.
- The manager shall: Prevent unnecessary wastage.
- The manager shall: Maintain stock registers.
- The manager shall: Conduct periodic physical verification.
- The manager shall: Raise purchase requisitions in advance.
- The manager shall: Ensure materials are stored safely.
- The manager shall: Analyse consumption against occupancy and manpower.
- Health, Safety & Environment: The Soft Services Manager shall ensure that soft-service activities are carried out safely.
- Health, Safety & Environment: Key responsibilities: Ensure appropriate PPE is used.
- Health, Safety & Setting: Ensure proper chemical handling and storage.
- Health, Safety & Environment: Maintain MSDS/SDS for applicable chemicals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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