Role & responsibilities :

User Access Administration :

- Process approved user onboarding, modification, and offboarding requests.
- Maintain records supporting user provisioning and de-provisioning activities.
- Assist in periodic user access review exercises.
- Escalate exceptions or unusual access requests for management review.
- Maintain supporting documentation evidencing compliance with access management

procedures. Asset & Inventory Administration :

- Maintain IT asset inventories and allocation records.
- Track asset movements and lifecycle activities.
- Reconcile inventory records periodically.
- Maintain software licensing records and supporting documentation.
- Assist with asset verification exercises.

IT Service Coordination :

- Coordinate routine IT support requests with authorized service providers.
- Monitor service ticket progress and follow up on outstanding issues.
- Maintain records of incidents, requests, and resolutions.
- Escalate unresolved issues to management.

Security Operations Support:

- Assist in monitoring routine security alerts and notifications.
- Escalate potential incidents for review and investigation.
- Support phishing awareness and simulation activities.
- Maintain records of awareness exercises and participation.
- Assist in maintaining security monitoring reports.

Vulnerability & Patch Tracking:

- Track vulnerability scan results received from service providers.
- Follow up on remediation activities.
- Maintain vulnerability remediation registers.
- Prepare status reports for management review.

Compliance Documentation Support:

- Maintain documentation supporting ISO 27001 and ISO 22301 activities.
- Organize evidence required for audits and management reviews.
- Assist in maintaining policy registers, action trackers, and compliance records.
- Support internal control review activities.

Business Continuity Support:





- Maintain documentation relating to BCP and DR activities.
- Assist in coordinating testing exercises.
- Maintain records of test results and follow-up actions.

Vendor Coordination :

- Coordinate routine administrative activities with approved vendors.
- Track vendor responses and service delivery matters.
- Escalate delays or service concerns to management.

IT Learning & Development Support :

The IT Executive shall:

- Support the development and maintenance of the Firm's IT and Information Security

awareness materials.
- Assist in preparing training content, user guides, quick reference guides, FAQs, and

awareness communications.
- Support administration of LMS365 and related training platforms.
- Track employee completion of mandatory IT, cybersecurity, and compliance training.
- Maintain training records and evidence for compliance and audit purposes.
- Support phishing awareness campaigns and periodic user awareness exercises.
- Collect and collate training feedback and completion statistics.
- Escalate overdue training requirements for follow-up.

Authority:

The IT Executive may:

- Process approved requests.
- Raise tickets and follow up on actions.
- Escalate incidents, risks, exceptions, and operational concerns.
- Request information required for operational reporting.

The IT Executive may not:

- Approve user access.
- Approve privileged access.
- Approve technology purchases.
- Approve policy exceptions.
- Accept risks.
- Approve changes.
- Commit the Firm contractually.
- Represent the Firm before regulators, auditors, clients, or third parties

Preferred candidate profile:

- Bachelors degree in information technology, Computer Science, or related discipline.
- 2-5 years of experience in IT support, infrastructure operations, or information security

support.
- Working knowledge of IT service management concepts.
- Basic awareness of ISO 27001 and ISO 22301 frameworks.
- Solid documentation and reporting skills.

📌 Assistant Manager & Manager - IT Operations (Chennai)
🏢 BDO India Services Private Ltd (UAE Offshoring Services)
📍 Chennai