Job Summary

The Assistant Manager - Logistics owns the daily, ground-level execution of Mosaic Wellness and logistics operations-configuration, finance/RTO processes, metrics tracking, and customer-experience-linked actions-that keep every shipment moving to a clean, closed state. This role executes what is overseen above it: nothing here waits for a weekly review to get resolved, it gets resolved the day it comes up.

Responsibilities

Logistics Configuration and Ops

- Logistics Configuration and Ops - Own daily pickup cadence adherence - track, chase, and close gaps with warehouse and LSPs same-day
- Own COD remittance tracking - reconcile against LSP statements, chase delays
- Process invoice payments for logistics partners on schedule
- Own weight and rate disputes and credit note closure - raise, follow up, and close with LSPs

Finance and RTO Ops

- Own RTO disputes with LSPs end to end - raise, track, resolve
- Run quarterly ledger reconciliation with LSPs
- Complete quarterly NDCs (No Dues Certificates) with LSPs
- Drive RTO closure with warehouse teams - no returned shipment left unclosed beyond SLA

Metrics Management

- Own end-to-end tracking of the full logistics metrics set - FM Pickup Adherence, CPD/EDD Breach, NDR, RAD Adherence, RTO, CX Escalations, and every other metric on the daily tracker
- Update the daily metrics tracker without fail - this AM is the sole owner of keeping it current; no metric is ever left blank because it wasnt their job to fill it in
- Attach a explicit reason against every breach - carrier, cause, and orders impacted - not just the number
- Flag emerging trends before they become a multi-day breach

Customer Experience Ops

- Track Delivery NPS inputs at the ground level and flag emerging patterns
- Execute preventive actions with LSPs and internal teams on flagged issues
- Escalate systemic delivery or CX issues upward the same day they are identified, not at the next review cycle

Automation Scope





Metrics tracking, reporting, and routine dispute follow-ups in this role are expected to become increasingly AI-assisted over time. The incumbent is expected to actively use AI and automation tools to reduce manual, repetitive effort - auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - rather than defaulting to fully manual execution.

Key Stakeholder Management

- Internal: Warehouse Ops, Finance, CX, Distribution
- External: Last Mile Partners (LSPs)

Success Metrics

- Daily metrics tracker updated on time, every working day
- Daily pickup cadence adherence percentage
- COD remittance TAT
- RTO dispute closure TAT
- Weight/rate dispute closure rate
- Ledger reconciliation accuracy (quarterly)
- First-response time on flagged CX/delivery escalations

Ideal Candidate Profile

- 2 years of experience in Logistics / Supply Chain / E-commerce Ops, preferably in D2C
- Comfortable with high-volume, high-frequency daily operational execution - not a strategy-first role
- Working knowledge of logistics tech platforms (Uniware, ClickPost, or equivalent)
- Must be able to use AI tools to automate repetitive daily work - e.g. auto-drafting the metrics tracker, templated dispute follow-ups, AI-assisted reconciliation checks - and bring the intent to reduce manual, repetitive effort over time, not just execute it by hand
- Process-disciplined and detail-oriented - comfortable with reconciliation, disputes, and structured follow-through
- Prior experience at a high-growth Indian D2C consumer brand strongly preferred - e.g. Mamaearth/Honasa, Sugar Cosmetics, boAt, WOW Skin Science, mCaffeine, The Man Company, Bombay Shaving Company, Plum, Minimalist, Licious, or Purplle

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager Logistics (Thane)
🏢 Mosaic Wellness
📍 Thane