Job Title: Assistant Manager–Inside Sales /n Location: Pune, Maharashtra /n Experience: 7+ years /n Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full time /n Job Summary /n We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience. /n Key Responsibilities /n Sales & Revenue Growth /n /n

- Drive daily, weekly, and monthly sales targets through inside sales channels.

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- Monitor lead conversion funnels and optimize performance.

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- Develop strategies to improve connect rate, qualification, and closures.

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- Identify upsell and cross-sell opportunities.

/n /n Team Management /n /n

- Lead, coach, and mentor inside sales executives.

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- Monitor individual performance and ensure KPI achievement.

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- Conduct daily huddles, call audits, and performance reviews.

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- Drive motivation and team productivity.

/n /n Lead & Process Management /n /n

- Ensure timely lead allocation and follow-up adherence.

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- Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.

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- Improve lead handling processes to maximize conversions.

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- Work closely with marketing to improve lead quality.

/n /n Quality & Training /n /n

- Monitor call quality and adherence to sales scripts and processes.

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- Identify training needs and conduct refresher coaching.

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- Improve objection handling and customer engagement standards.

/n /n Reporting & Analytics /n /n

- Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.

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- Generate performance dashboards and insights.

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- Use data to drive decision-making and continuous improvement.

/n /n Customer Experience /n /n

- Ensure a consultative sales approach and excellent customer experience.

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- Handle escalations and critical customer concerns when required.

/n /n Preferred Skills /n /n

- Experience in D2C or high-volume sales environments.

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- Familiarity with WhatsApp, video selling, and omnichannel sales.

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- Exposure to performance marketing lead funnels.

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- Experience in process optimization and automation tools.

/n /n Key Performance Indicators (KPIs) /n /n

- Conversion Rate Improvement

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- Revenue per Lead

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- Lead Response & Follow-up TAT

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- Team Productivity & Target Achievement

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- Call Quality & Compliance

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- Customer Satisfaction

/n /n Interested candidate can share their CV to [email protected]

📌 Assistant Manager-Inside Sales (Pune)
🏢 Frido
📍 Pune