PURPOSE

This position is responsible for assisting in managing the housekeeping operations to uphold high standards of hygiene, cleanliness, and presentation across the property. The role supports the Executive Housekeeper/Manager in supervising daily tasks, training team members, monitoring performance, and ensuring adherence to operational protocols. The incumbent collaborates closely with internal departments to enhance guest comfort and maintain the propertys brand image.

REPORTS TO

Executive Housekeeper | Deputy Manager Housekeeping |Housekeeping Manager

REPORTING ROLES

Housekeeping Executive and below

INTERACTS WITH

- Front Office for room status, cleaning schedules, etc.
- Food and Beverage for Cleaning schedules, etc.
- Engineering for repairs and maintenance of equipment, machinery, etc.
- Laundry for Guest Room Linen, Linen Inventory, etc.
- Security for Lost and Found , thefts, Key Control, and other security-related issues.
- Other Operational and Non- Non-Operational Departments for Guest Satisfaction.
- Contractors for contracted labor, etc.

KEY RESPONSIBILITIES

Operational Excellence

- Support the Executive Housekeeper in implementing cleanliness and hygiene standards across guest rooms, public areas, and back-of-house spaces.
- Coordinate day-to-day housekeeping operations, including linen, uniform, pest control, and periodic cleaning schedules.
- Oversee equipment upkeep, room status updates, and inventory exercises to ensure process efficiency.
- Conduct routine inspections to maintain quality, address maintenance issues, and ensure timely room readiness.

Applied Learning

- Facilitate daily briefings, on-the-job training,



and performance monitoring of floor teams and vendors.
- Ensure grooming, safety, and service protocols are followed through structured checklists and audits.
- Track productivity and skill enhancement through performance appraisals and feedback.
- Assist in tailoring learning interventions based on observations and audit findings.

People Management

- Lead a team of supervisors, attendants, tailors, and external contractors with effective task allocation.
- Support recruitment, onboarding, and cross-training to promote flexibility and efficiency.
- Promote team motivation, internal communication, and discipline through explicit guidance and follow-ups.
- Support employee recognition, grievance redressal, and team morale-building activities.

Business and Financial Acumen

- Assist in preparing departmental budgets and control mechanisms for linen, guest supplies, and uniform stock.
- Monitor operating costs, minimize wastage, and ensure compliance with procurement SOPs.
- Manage par stock levels, asset control, and equipment maintenance with cost discipline.
- Support reporting and documentation for lost & found, damaged items, and maintenance logs.

Leadership

- Step in for the Executive Housekeeper in their absence and represent the department in meetings and briefings.
- Ensure VIP protocols are followed,



guest feedback is addressed, and high service standards are upheld.
- Review shift-wise performance, conduct daily walkthroughs, and initiate service improvements.
- Coordinate with FO, Engineering, Banquets, Laundry, and Florist for smooth housekeeping integration.

Compliance & Risk Management

- Monitor adherence to hotel safety protocols, security checks (e.g., unclaimed baggage), and key control policies.
- Support pest control, fumigation, and deep-cleaning schedules in collaboration with third-party vendors.
- Report and document irregularities, guest complaints, property damages, and missing assets.
- Conduct periodic audits and ensure records for uniforms, linen usage, and stock are updated.

Occupational Health & Safety Responsibilities

- Ensure team awareness of OH&S; guidelines, emergency procedures, and first aid protocols.
- Identify and report hazards, initiate corrective actions, and participate in safety drills.
- Ensure incident logs, risk assessments, and follow-up actions are accurately documented.
- Support HSSE training, enforce PPE usage, and promote a culture of workplace safety.

QUALIFICATIONS

- Diploma/Degree in Hotel Management or equivalent

WORK EXPERIENCE

- Should have overall experience between 3-7 years with 1-2 years experience as an Assistant Manager Housekeeping /Housekeeping Executive of a 5-star deluxe hotel.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Housekeeping (Gurugram)
🏢 The Chanakaya
📍 Gurugram