Job title-Assistant Manager/ Deputy Manager- Credit Control

Reporting Line- Chief Financial Officer

Key Responsibilities

1. Receivables & Credit Control Management

· Manage the complete Order-to-Cash / Accounts Receivable cycle for assigned customers.

· Monitor outstanding customer balances, due dates, credit limits and payment trends.

· Ensure timely collection of receivables in line with agreed credit terms.

· Track and improve DSO (Days Sales Outstanding) and support effective working-capital management.

· Monitor DPO (Days Payable Outstanding) where applicable and coordinate with relevant stakeholders for timely settlement and vendor/agent balances.

· Prepare and circulate regular AR ageing reports and highlight overdue accounts.

· Identify high-risk and long-outstanding balances and initiate appropriate recovery actions.

· Monitor and report bad debts / doubtful receivables and support provisioning and recoveryefforts.

2. Collection & Target Management

· Set, monitor and achieve monthly collection targets for assigned customer portfolios.

· Prepare collection forecasts and provide regular updates on expected collections.

· Follow up proactively on invoices approaching or exceeding their due dates.

· Escalate critical overdue accounts to management with clear recovery plans.

· Develop and maintain effective relationships with customers to facilitate timely payments.

3. Customer Communication & Follow-ups

· Communicate regularly with customers regarding outstanding invoices, payment status, deductions, disputes and payment commitments.

· Send professional payment reminders, statements of accounts and overdue notices.

· Coordinate with customers to resolve billing discrepancies, short payments, debit/credit notes and other payment-related issues.

· Maintain proper records of customer commitments, promised payment dates and follow-up actions.

· Handle customer queries related to invoices, supporting documents and account balances.

4. TDS Receivables Management

· Monitor and reconcile TDS deducted by customers against receivable balances.

· Ensure timely collection and accounting of TDS certificates.

· Identify TDS-related discrepancies and coordinate with customers for resolution.





· Maintain accurate records of TDS receivables and ensure timely adjustment/reconciliation in the books.

5. Bank & Account Reconciliation

·Perform 26AS reconciliation on a regular basis to ensure TDS credits are correctly reflected.

· Reconcile customer accounts, receipts, TDS, credit notes, debit notes and other adjustments.

· Identify unreconciled items and coordinate with internal teams/customers for timely resolution.

· Ensure customer ledgers are accurate, complete and up to date.

6. AR Review & Reporting

· Conduct periodic AR reviews with Finance and Business/Operations teams.

· Analyze ageing buckets, overdue trends, collection performance and customer payment behavior.

· Prepare MIS reports covering:

o Total outstanding receivables o Current vs. overdue receivables o Ageing analysis o DSO performance o Collection target vs. actual o Bad debts / doubtful debts o Customer-wise overdue analysis o TDS receivables o Overseas/agent outstanding

· Highlight major risks and recommend corrective actions to management.

7. Overseas / Agent Follow-ups

· Coordinate with overseas offices, agents and international partners for settlement of outstanding balances.

· Follow up on overdue overseas receivables and ensure timely payment as per agreed terms.

· Reconcile overseas customer/agent accounts and resolve differences.

· Coordinate with operations and overseas teams regarding shipment documentation, billing disputes and payment issues.

· Escalate significantly overdue or disputed overseas balances to management.

8. Freight Forwarding Specific Responsibilities

· Coordinate closely with Operations, Customer Service, Sales and Documentation teams to resolve billing and collection-related issues.

· Ensure invoices are raised accurately and on time to avoid delays in collection.

· Follow up on shipment-related receivables, including freight,



handling charges, documentation charges, customs-related charges and other applicable service charges.

· Monitor customer credit exposure and escalate accounts approaching or exceeding approved credit limits.

· Support credit-control decisions for new and existing customers based on payment history and outstanding exposure.

Key Performance Indicators (KPIs)

· DSO – Days Sales Outstanding

· Monthly Collection Target vs. Actual

· Reduction in Overdue Receivables

· Reduction in 90+/120+ Days Outstanding

· AR Ageing performance

· Bad Debt / Doubtful Debt reduction

· TDS Receivable recovery and reconciliation

· 26AS Reconciliation accuracy and completion

· Customer account reconciliation accuracy

· Timely resolution of billing/payment disputes

· Overseas/Agent Outstanding recovery

· Customer-wise credit exposure and adherence to credit limits

Required Skills & Competencies

· Strong knowledge of Accounts Receivable and Credit Control

· Valuable understanding of DSO, DPO, ageing analysis and working capital

· Strong follow-up and collection skills

· Excellent customer communication and negotiation skills

· Good understanding of TDS and Form 26AS reconciliation

· Strong analytical and reconciliation skills

· Ability to handle large customer portfolios and multiple priorities

· Good knowledge of MS Excel and accounting/ERP systems

· Solid coordination skills with Sales, Operations, Finance and overseas teams

· Ability to handle difficult customer conversations professionally

· Strong attention to detail and ownership of collection targets

Qualification & Experience

· Qualification: B. Com / M. Com / MBA Finance or equivalent.

· Experience: 3–7 years of experience in Credit Control, Accounts Receivable, Collections or Finance, preferably within Freight Forwarding, Logistics, Shipping or Supply Chain organizations.

· Experience in handling domestic as well as overseas customers/agents will be an advantage.

· Working knowledge of ERP/accounting systems and advanced Excel is preferred.

Pay: ₹40,000.00 - ₹65,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Assistant Manager/ Deputy Manager- Credit Control (Gurugram)
🏢 Logenix Logistics India
📍 Gurugram