Job DescriptionRole & responsibilities

N1. Quality Assurance, Process Control & Product Compliance

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- Ensure raw milk, ingredients, packaging materials, in-process, semi-finished and finished products comply with company specifications, SOPs and statutory standards.
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- Monitor critical quality and process parameters across Plants and Chilling Centres, including CIP, SSOP, GMP, GHP and HACCP compliance.
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- Investigate quality/process deviations, drive RCA and CAPA, and coordinate with Production, Engineering, Procurement and other teams for sustainable improvements.
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- Drive continuous improvement in product quality, process capability, first-pass quality and reduction of non-conformances, rejections and complaints.
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n2. Food Safety, Regulatory & Audit Compliance

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- Implement, sustain and improve FSMS requirements including ISO 22000/FSSC 22000/HACCP, and ensure compliance with FSSAI regulations and applicable food safety standards.
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- Coordinate internal audits, MRMs, certification audits, customer audits and regulatory inspections;

ensure timely closure of observations.

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- Maintain statutory records, laboratory documentation, product labelling compliance and recall readiness as per regulatory requirements.
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- Promote robust food safety culture and ensure adherence to SOPs, GMP, GHP, SSOP and HACCP requirements across operations.
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n3. Laboratory, Supplier & Packaging Quality Management

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- Ensure timely andaccurate laboratory testing, validated test methods, compliance with testing protocols and effective microbiological/chemical trend monitoring.
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- Maintain calibration oflaboratory equipment and measuring instruments, and ensure availability of chemicals, glassware, reagents and consumables.
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- Monitor quality of packaging materials and ingredients, conduct supplier evaluations/audits and ensure compliance with approved specifications.
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- Address supplier and packaging quality issues through effective CAPA and preventive actions.
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n4.

Customer

Complaint, Traceability & Recall Management

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- Investigate market complaints, perform RCA, implement CAPA and monitor complaint trends for preventive action.
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- Coordinate with Sales, Production and other stakeholders for timely and effective complaint resolution.
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- Ensure complete producttraceability across the supply chain and conduct mock recall exercises to verify system effectiveness.
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- Maintain recall readiness and ensure traceability/recall systems meet regulatory and company requirements.
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n5. Team Leadership, Capability Development & Continuous Improvement

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- Lead and mentor Regional QA teams, identify competency gaps and conduct training on quality standards, testing methods and food safety practices.
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- Build a culture of quality, accountability, continuous improvement and best-practice sharing across regional operations.
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- Drive quality improvement projects, improve laboratory efficiency/testing accuracy and support new product development and validation.
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- Prepare and monitor QA budgets, optimize laboratory operating costs, manage consumables/calibration expenditure and improve cost efficiency without compromising quality.
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n6.





Quality

Analytics, Reporting & Management Review

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- Prepare, review and present product quality, laboratory performance, complaint analysis, CAPA status, audit compliance, microbiological trend, supplier quality, KPI and food safety compliance reports/dashboards.
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- Provide quality insights and recommendations to Management for decision making, risk reduction and performance improvement.
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n7. Key PerformanceIndicators (KPIs)

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- First Pass Quality, customer complaint rate, product non-conformance/rejection rate and supplier quality performance.
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- CAPA closure within timeline, audit compliance score, FSSAI/FSMS compliance and product recall readiness.
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- Laboratory testing accuracy, training completion, budget adherence and quality cost reduction.
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n8. Functional Competencies

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- Dairy Technology,Food Safety Management Systems, FSSAI regulations, HACCP, GMP/GHP/SSOP and internal quality auditing.
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- Laboratory management, microbiology/chemistry testing, calibration, statistical quality control and method validation.
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- RCA, CAPA, product traceability, supplier quality management, quality analytics/reporting, SAP/ERP/LIMS, Microsoft Excel and Power BI.
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n9. Behavioural Competencies

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- Leadership, strategic thinking, decision making, analytical ability, problem solving and attention to detail.
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- Stakeholder management,communication and influencing, team development, planning and organising, customer focus, integrity, accountability, continuous improvement and change management.
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nPreferred candidate profile

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- Dairy, Food Processing, FMCG, Beverages, Nutraceuticals, Pharma Food Division or Process Manufacturing.
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📌 Assistant Manager / Deputy Manager / Manager- Quality Assurance (Barsi)
🏢 DODLA DAIRY
📍 Barsi