Job Summary: If you are looking for an opportunity to lead customer order execution and strengthen customer experience, Emerson has an exciting role for you.

As Assistant

Manager - Customer Support at the Chennai Parts Distribution Center (CPDC), you will lead the Customer Support team, coordinate with customers and cross-functional stakeholders, and ensure orders are executed accurately and on time. You will also drive monthly parts sales in line with the sales and operations plan, minimize commercial and delivery risks, and continuously improve customer support processes.

In This Role, Your Responsibilities Will Be:

- Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements.
- Lead the Customer Support team by setting clear performance metrics, reviewing progress, coaching team members, and driving accountability for results.
- Manage customer orders across all assigned regions and guide team members in effectively handling their allocated regions.
- Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and resolve exceptions.
- Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to ensure smooth and timely order execution.
- Submit required documents for approval, secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms.
- Drive monthly CPDC parts shipments and sales in line with the sales and operations plan.
- Proactively monitor order risks and work with relevant stakeholders to maintain zero liquidated damages exposure for orders managed by the CPDC Customer Support team.
- Conduct periodic order and performance review meetings and provide clear, timely updates to all stakeholders.
- Support collection of advance payments, overdue accounts receivable clearance, customer dispatch clearance, and other commercial actions needed for order execution.
- Monitor finished-goods inventory aging and work with customers and internal teams to enable timely dispatch.
- Capture lessons learned from order execution, share best practices with the team, and implement process improvements and cost-saving ideas.



Plan resources for current and future workload based on the sales plan.

Who You Are:

You build trust with customers and internal stakeholders, create clarity and accountability within the team, and act with urgency to deliver commitments. You collaborate effectively across functions, anticipate execution risks, solve problems with sound judgment, and consistently focus on customer outcomes and business results.

For This Role, You Will Need:

- A degree or equivalent qualification, with at least 10 years of relevant experience in customer support, order management, or a related function.
- Demonstrated experience managing customers and end-to-end order execution.
- Prior people-management or team-coordination experience, including the ability to manage at least one team member.
- Strong working knowledge of Microsoft Office applications and experience using enterprise resource planning systems and other department-specific digital tools.
- Good interpersonal, stakeholder-management, presentation, and written and verbal communication skills.
- Proficiency in English and Hindi to effectively support customers across North, East, West, and Central India.
- Ability to work independently, manage priorities, conduct structured reviews, and deliver results with minimal supervision.

Preferred Qualifications that Set You Apart:

- Working knowledge of Parts Distribution Center processes and customer order workflows is preferred.
- Experience in the valve industry or an industrial products environment.
- Knowledge of Flow Controls products and product lines.
- Strong customer focus with the ability to build lasting relationships and resolve concerns constructively.
- Effective problem-solving skills and the ability to identify practical process improvements.
- A collaborative style that treats team members and stakeholders with respect.
- Demonstrated integrity, perseverance, drive for results,



and commitment to ethics and values.
- Interpersonal skills and able to relate well with all levels of staff
- Time Management, focusing on results while dealing with ambiguity
- Problem Solving Skills

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and perks programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

📌 Assistant Manager Customer Support (Chennai)
🏢 Emerson
📍 Chennai