Eligibility Criteria

- Any Graduation. 5 to 6 years of overall ROI/AR experience, out of which a minimum 2 years in team handling.

- Proficient computer skills.

- Extensive Knowledge on US Retrieval Cycle.

- Excellent communication skills, both verbal and written. Solid leadership skills & Outstanding organizational skills.

- Hands on Experience in generating reports using MS Office Excel, word and MS power point.

- Willingness to work continuously in night shifts.

Key Responsibilities

- Managing the day today operations of team members and meet the required service levels, quality and productivity.

- Attrition and shrinkage management.

- Maintaining SLA target on a daily basis to achieve desired KPI s including absenteeism and attrition within the team.





- Ensure all Company policies and procedures are implemented consistently and fairly Compliance to login, log out & scheduled breaks of team members, Team Productivity Targets (Capacity Utilization), Process Adherence Usage of Software Tools, Daily MIS tracking, Absenteeism Control.

- Preparing schedules for the teams and ensuring attendance.

- Evaluating client calls, coaching and providing feedback.

- Acting as a point of contact for the resolution of, queries and complaints from external and internal clients.

- Team Management/Conflict Management/Client Management

If Interested in the above Position, please forward your Updated CV.

Email: [email protected] or (phone hidden)

📌 Assistant Manager (Noida)
🏢 CorroHealth
📍 Noida