Area Manager_R-WBG OPERATIONS (OPS)-Customer Service Desk - Responsible for managing customer service operations at an area level.
- Oversee and coordinate activities related to customer service desks.
- Ensure smooth operational processes within the assigned location.
- Manage teams and resources to meet service delivery standards.
- Handle escalations and maintain customer satisfaction.
- Collaborate with other departments to improve service efficiency.
- Monitor performance metrics and implement improvements.
- Ensure compliance with company policies and operational guidelines.
- Support business growth through effective area management.
- Drive operational excellence in customer service functions.
📌 Area Manager - Customer Service Operations (Ludhiana)
🏢 Kotak Mahindra Bank
📍 Ludhiana
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