How you can make an impact

You will support the Service team in installing, maintaining and servicing manual liquid-handling devices and pipettes. This role will provide hands-on exposure to laboratory equipment, customer service, calibration processes and service-business operations while helping customers keep their instruments reliable and fit for use.

- Support the installation of manual liquid-handling devices at customer sites under the guidance of experienced Service Engineers.
- Assist with breakdown service activities for liquid-handling devices, including basic inspection, troubleshooting and corrective service actions.
- Assist with preventive maintenance and routine servicing of liquid-handling devices and pipettes.
- Support pipette repair activities, including inspection, cleaning, disassembly, assembly and functional checks as required.
- Assist with pipette calibration activities in accordance with defined procedures and quality requirements.
- Maintain accurate records of service visits, maintenance activities, repairs and calibration work.
- Support the generation of service revenue through billable service activities and assist with payment collection follow-up when required.
- Communicate professionally with customers regarding service visits, schedules, requirements, action plans and pending activities.
- Assist in preparing and sending service proposals in coordination with the Service and Sales teams.
- Support customer presentations, product demonstrations and basic user guidance under supervision.
- Work closely with the team to support customer requirements and service opportunities.
- Assist in collecting and sharing market feedback, including customer needs,



product observations and service-related opportunities, with management.
- Support revenue management activities by maintaining updated records of service opportunities, proposals, invoices and pending payments.
- Assist with complaint management by recording customer concerns, coordinating follow-up and supporting timely resolution.
- Execute assigned tasks systematically and meet defined productivity, throughput, quality and service standards.
- Complete service reports and other documentation accurately and on time.
- Follow all company safety procedures, quality requirements, service processes and reporting standards.
- Demonstrate willingness to learn new products, technical procedures and customer-service practices.

What sets you apart
- Freshers and candidates seeking an apprenticeship are encouraged to apply.
- Diploma, ITI, B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or a related technical discipline will be preferred.
- Interest in laboratory equipment, precision instruments, technical service and customer support.
- Basic understanding of mechanical, electronic or instrument-handling concepts will be an advantage.
- Willingness to learn pipette operation, maintenance, repair and calibration procedures.
- Systematic and disciplined approach to completing assigned tasks.




- Ability to follow technical instructions, safety procedures and standard operating practices carefully.
- Valuable attention to detail when handling pipettes, liquid-handling devices, tools and service records.
- Customer-focused attitude with clear and professional communication skills.
- Dedication to work, punctuality, reliability and timely reporting of activities.
- Ability to work collaboratively with Service, Sales and Branch teams.
- Basic knowledge of Microsoft Office and willingness to learn CRM and service-reporting systems.
- Ability to meet defined productivity, throughput and quality norms.
- Willingness to travel to customer locations as required.
- Demonstrated interest in contributing to team and organizational goals.

What we offer
- Hands-on technical learning. You will gain practical experience in the installation, maintenance, repair and calibration of manual liquid-handling devices and pipettes.
- Structured development. You will learn through on-the-job training, guidance from experienced Service Engineers and exposure to defined service procedures.
- Customer-facing experience. You will develop professional communication, customer-service and presentation skills through supervised customer interactions.
- A strong foundation for growth. You will build the technical and commercial skills needed to progress toward a Service Engineer role.
- A collaborative environment. You will work with Service, Sales and Branch teams in a supportive, learning-focused workplace.
- Purpose and impact. You will help laboratories maintain reliable liquid-handling equipment that supports accurate and consistent scientific work.

📌 Apprentice - Service Engineer (Bengaluru)
🏢 Eppendorf
📍 Bengaluru