Key Responsibilities

- Investigate and resolve application support tickets and incidents.

- Troubleshoot REST APIs, integrations, and customer onboarding issues.

- Validate and analyse API requests/responses using Insomnia.

- Troubleshoot authentication and authorization issues involving OAuth2, OIDC, SAML, and SSO.

- Analyse application, API Gateway, CloudWatch, and platform logs.

- Perform SQL queries for production data validation and troubleshooting.

- Support customer onboarding and integration validation activities.

- Participate in major incident bridges and technical investigations.

- Execute release smoke testing and post-deployment validation.

- Work directly with Engineering teams to evaluate defects, validate fixes, and verify production readiness.

- Maintain runbooks, SOPs, knowledge articles, and known error documentation.

- Participate in rotational support coverage including evenings, weekends, and on-call support as required.





- Ensure accurate and timely ServiceNow ticket updates.

- Support problem management and recurring incident reduction initiatives.

Required Qualifications

- 3-5 years of experience in Application Support, Production Support SaaS Support, or Operations Engineering.

- Experience supporting APIs and integrations in a production setting.

- Experience collaborating directly with Software Engineering teams.

- Experience supporting enterprise SaaS applications.

Preferred Qualifications

- Experience supporting SaaS applications in a production environment.

- Familiarity with monitoring and observability tools.

- Understanding of healthcare technology, EDI transactions, or payer-provider integrations.

- Experience working with global support teams and customers.

📌 Application Support Engineer (Bengaluru)
🏢 Naukri e-Hire
📍 Bengaluru