Application Support Engineer L2

Responsibilities

- P1–P3 incident triage, known-error resolution, and SLA tracking (P1 restoration target 4 hours)

- Log analysis and root cause investigation across distributed services, interfaces and message queues

- Ticket enrichment and routing; escalate to L3 with a complete diagnostic picture

- Adapt existing SQL and PowerShell scripts for diagnostics

- Post-deployment validation and shift handover documentation

- Contribute to runbooks and known-error records

- Rostered 247365 shift cover and platform monitoring via Coralogix, CloudWatch, Grafana and PagerDuty

Technical Skills

- Coralogix, CloudWatch, Grafana, PagerDuty, Jira Service Management

- SQL (MySQL / PostgreSQL / SQL Server) and PowerShell — adapt existing scripts

- Application log analysis across distributed systems and message queues

- ITIL-aligned incident and request management in a 247 environment

- Working knowledge of PCI DSS controls and FCA operational resilience

Valuable to Have: .NET exposure • AWS (ECS, EKS, RDS) • Confluence • Payments/fintech background

Application Support Engineer — L3

Responsibilities

- Own P1–P3 incident resolution, RCA, and problem management

- Advanced diagnostics across MySQL, PostgreSQL, SQL Server, app logs, queues and integration interfaces





- Author new SQL and PowerShell scripts; mid-level .NET log and code investigation

- Patching, backup, and DR operations execution and validation

- Coach L2 engineers; maintain runbooks, KEDB and knowledge articles

- Hold SME ownership in one domain: Reporting / Clearing / Chargeback / Patching / Host interface / Message processing

- Represent support in change reviews and post-incident reviews; drive preventative actions to closure

- Day shift with on-call rota supporting 247 cover

Technical Skills

- MySQL, PostgreSQL — deep hands-on; SQL Server — mid-level

- PowerShell and SQL — authoring new scripts independently

- .NET — mid-level (code and log-level diagnostics)

- AWS (ECS, EKS, RDS, CloudWatch); Coralogix, PagerDuty, Jira SM

- Payments domain — card issuing and processing, plus one of ISO 8583 / ISO 20022, clearing and settlement, or chargebacks and disputes

- PCI DSS and FCA operational resilience — working knowledge

- ITIL-aligned incident, problem, and change management

Good to Have: SRE practices (error budgets, toil reduction) • AI-assisted troubleshooting tooling in a controlled environment • Confluence • Payments/fintech background

📌 Application Support Engineer (Bengaluru)
🏢 ALTIMETRIK
📍 Bengaluru