AVN Arogya Ayurvedic Hospital | Madurai, Tamil Nadu

AVN Arogya Ayurvedic Hospital is looking for an experienced hospitality operations leader to establish and lead our Hospitality Services function.

This is a senior operational role for a professional who can lead multiple functions, build capable teams, establish service standards and drive consistent execution in a healthcare environment.

KEY AREAS OF RESPONSIBILITY The role will provide leadership across:

- Housekeeping, Linen & Laundry
- Food & Beverage / Kitchen Operations
- Engineering, Maintenance & Facilities
- Gardens, Grounds & Overall Ambience
- Guest Relations & Patient Experience
- SOPs, Service Standards, Training & Audits
- Vendor, Budget and Operating Cost Management
- NABH, Safety, Hygiene and Facility-Management requirements The role will also work closely with Clinical, Nursing, Quality, Infection Control, Therapy Services, Purchase, Finance and HR teams to ensure that hospitality services effectively support the overall patient journey and long-stay experience.

THE PROFILE WE ARE LOOKING FOR

We are looking for a hospitality qualified who has demonstrated experience in managing multiple operating functions simultaneously, developing teams and implementing sustainable service standards.

Essential Experience & Qualification

- Degree / three-year diploma in Hotel Management from a recognised institution or equivalent professional experience.
- 10–15 years of hospitality operations experience, including at least 4 years in multi-department leadership.
- Experience managing at least two of the following:





Housekeeping | Food & Beverage / Kitchen | Engineering & Maintenance

- Proven experience in team building, restructuring and service-standard implementation.
- Experience with long-stay guests/patients.
- Strong exposure to SOP development, training, audits and service-quality improvement.
- Experience managing budgets, vendors and operating costs.
- Ability to work in a 24×7 healthcare environment, including rotational shifts, weekends and on-call requirements.
- Fluent English and working Tamil.
- Willingness to live and work in Madurai.

PREFERRED BACKGROUND

Professionals with experience in the following environments will be considered particularly relevant:

- Ayurveda / Wellness Resorts
- Destination Wellness or Spa Properties
- Healthcare Hospitality
- Premium Hotels & Resorts
- Hospital Guest Services
- Long-Stay Hospitality Operations

Exposure to NABH, FSSAI, HACCP, infection-control interfaces or facility-management systems will be an advantage.

We particularly value professionals who have built service culture and developed teams, rather than only managed an established operation.

WHY THIS ROLE?

This is an opportunity to build and lead a dedicated Hospitality Services function within an established Ayurvedic healthcare institution.





The successful candidate will have the opportunity to:

- Establish hospitality systems and operating standards.
- Develop and strengthen supervisory teams.
- Improve service consistency across multiple functions.
- Enhance the experience of patients and their families.
- Build a sustainable culture of service excellence and operational discipline.

We are looking for someone who is firm on standards, professional in approach, observant in execution, disciplined with systems and genuinely patient-minded.

WHAT WE OFFER

- Senior management position with significant operational responsibility.
- Competitive compensation, commensurate with experience.
- Company accommodation as applicable.
- Medical insurance as per company policy.
- Personal accident insurance as per company policy.
- Free medicines / applicable Ayurvedic healthcare benefits as per company policy.
- Professional growth opportunity within a growing healthcare and wellness organisation.
- Direct management visibility and the opportunity to build a new hospitality function.

HOW TO APPLY

Interested candidates may share their updated CV along with a brief note addressing the following:

“Describe a situation where you raised service standards in a team that had not previously been managed to a defined hospitality standard, and how you ensured that the improvement was sustained after your intervention.”

? Email: [email protected]

? Location: Madurai, Tamil Nadu

? Organisation: AVN Arogya Ayurvedic Hospital

? Position: Assistant General Manager – Hospitality & Guest Experience

📌 AGM - Hospitality & Guest Services (Madurai)
🏢 AVN Arogya Ayurvedic Hospital | Corporate Wellness u0026 Ayurveda for Employee Well-being
📍 Madurai