The AGM/DGM Key Account Management will be responsible for strengthening customer relationships, driving business growth within existing accounts, developing new business opportunities, and ensuring excellence in after-sales operations and service delivery across PAN India.
Key Responsibilities
Business Development & Account Growth
Drive business expansion within existing customer accounts
Identify and develop new business opportunities across PAN India
Build long-term partnerships and robust customer engagement
Manage customer onboarding and account lifecycle
Customer Relationship & Site Operations
Maintain strong site-level relationships
Handle invoice clearance and operational grievance resolution
Maintain complete and accurate site information
Conduct site surveys and coordinate machine deployment
Coordinate with technical teams and operators for issue resolution
Execute and coordinate decommissioning activities
Contract & Commercial Management
Track contract escalations, renewals, expiry, and execution
Ensure commercial offer acceptance for parts/services
Help in get the outstanding payments clearance from Customer
Manage confirmed orders through commissioning at existing sites
Working knowledge of legal and commercial contracts
CRM Leadership & Operational Excellence
Lead CRM department and manage a team of 6 CS Executives
Implement new business and operational development tools
Strengthen after-sales processes and customer support systems
Maintain CRM standards and customer database accuracy
Skills & Competencies
Strong communication and stakeholder management skills