Job Summary

We are looking for an After-Sales Executive to manage customer queries, coordinate service activities, and ensure timely support to customers after installation and commissioning of water treatment systems and equipment.

Key Responsibilities

- Handle and respond to customer enquiries, complaints, and service requests through phone, WhatsApp, email, and other communication channels.
- Coordinate with customers to understand equipment/service-related issues and requirements.
- Coordinate with the Service Engineers and Site Teams for customer visits, inspections, maintenance, and breakdown services.
- Prepare and maintain service schedules and site visit plans.
- Follow up with site teams regarding the status of ongoing service activities and ensure timely completion.
- Communicate service requirements and customer concerns clearly to the concerned technical team.
- Maintain records of customer complaints, service calls, site visits, and service reports.
- Follow up with customers after service completion to confirm satisfactory resolution.
- Coordinate for spare parts, materials, tools, and other requirements needed for service activities.
- Prepare service-related quotations and coordinate with the concerned departments when required.
- Monitor pending service requests and ensure timely closure of customer complaints.
- Coordinate with the Sales, Service, Projects, Stores, and Accounts Departments for smooth after-sales operations.




- Maintain good customer relationships and ensure a high level of customer satisfaction.
- Escalate critical technical or customer issues to the concerned manager.
- Support the team in AMC, preventive maintenance, breakdown service, and warranty-related activities.
- Perform other after-sales and customer-support duties assigned by the management.

Requirements
- Diploma / B.Tech / Degree in Mechanical, Electrical, or related engineering field preferred.
- 1–3 years of experience in after-sales, customer service, service coordination, or a similar role.
- Experience in the water treatment / RO / ETP / STP industry will be an added advantage.
- Good communication and customer-handling skills.
- Positive coordination and follow-up skills.
- Basic technical understanding of machinery and water treatment equipment.
- Proficiency in MS Office / Excel / Email / WhatsApp.
- Ability to coordinate multiple service activities and follow up with site teams effectively.
- Willingness to coordinate with customers and service engineers for site-related requirements.

Key Skills Customer Handling | Service Coordination | Site Coordination | Complaint Handling | Follow-up | Technical Coordination | Communication | Documentation | Customer Relationship Management

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Aftersales Executive (Aluva)
🏢 Alantech Industrial Solutions
📍 Aluva