Role Overview We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience.

Key Responsibilities • Handle end-to-end service activations and ensure timely resolution of activation-related complaints.

- Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings.
- Collaborate with the technical team to support system integration and onboarding activities.
- Coordinate with the billing team for activation dependencies and validations.
- Monitor and support internal Satellite Services (SS) operations.
- Ensure proper documentation and escalation handling during activations.
- Lead in-house training programs to build technical knowledge and promote new product awareness.
- Drive team motivation and participation through team building and skill development initiatives.

Required Technical Knowledge

- Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone.
- Products: VSAT, Starlink, FBB, SAT-C, SSAS,



LRIT, Citadel, CCTV, VoIP DID, StatumFive, Sscrew, Mobilink, IBIS Access, etc.
- Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams.
- Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems.

Qualifications & Experience • Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred.

- 2–4 years of experience in Satcom operations, preferably in maritime connectivity services.
- Working knowledge of satellite systems, activation workflows, and client support processes.
- Familiarity with B2B client handling, remote support tools, and documentation systems.

Key Competencies

- Strong technical acumen with satellite communication systems
- Excellent communication and customer service skills
- Team-oriented with leadership and mentoring ability
- High attention to detail and documentation
- Problem-solving and multitasking capability under pressure
- Willingness to learn and adapt in a rapid-paced environment.

What We Offer

- Exposure to international operations and cutting-edge satellite technologies
- Opportunity to grow in a niche, high demand sector.
- Versatile, collaborative, and cutting-edge-driven work environment
- Competitive salary with performance-linked incentives
- Learning & Development opportunities across platforms and products

📌 Activation Executive (Mumbai)
🏢 Station Satcom
📍 Mumbai