JOB DESCRIPTION

Transition Planning & Coordination

- Develop and manage transition plans, timelines, and milestones.
- Coordinate transition activities between internal teams, vendors, customers, and stakeholders.
- Ensure all transition deliverables are completed as per project schedule.

Project & Service Transition Management

- Support onboarding/offboarding of IT services, applications, or infrastructure.
- Manage service transition activities aligned with ITIL best practices.
- Assist in transitioning projects from implementation to operations/support teams.

Stakeholder Management

- Act as a single point of contact during transition activities.
- Conduct transition meetings, status calls, and governance reviews.
- Provide regular updates to leadership, customers, and project teams.

Documentation & Knowledge Transfer

- Ensure all operational documents, SOPs, runbooks, and process documents are updated.
- Coordinate knowledge transfer sessions between project and support teams.
- Maintain transition trackers, risk logs, and issue registers.

Risk & Issue Management

- Identify transition risks, dependencies, and potential service impacts.
- Track and escalate issues affecting transition timelines or service quality.
- Implement mitigation and contingency plans.

Service Readiness & Compliance





- Verify operational readiness before go-live or handover.
- Ensure SLA, KPI, and compliance requirements are met.
- Coordinate UAT, signoffs, and acceptance criteria completion.

Vendor & Resource Coordination

- Coordinate with third-party vendors and service providers.
- Track resource allocation and transition support requirements.
- Ensure smooth collaboration between cross-functional teams.

Reporting & Governance

- Prepare transition status reports, dashboards, and metrics.
- Monitor progress against timelines and service objectives.
- Support audit and governance requirements during transitions.

Common Transition Activities

- Infrastructure migration
- Application handover
- Managed services transition
- Vendor transition
- Data centre migration
- Cloud migration
- Service onboarding/offboarding
- Process transition

REQUIREMENTS

- IT Service Management (ITIL)
- Project Coordination & Transition Management
- Stakeholder & Vendor Management
- Risk Management
- Documentation & Reporting
- Communication & Presentation Skills
- Knowledge of Infrastructure, Cloud, Networking, or Application Support
- Tools: ServiceNow, Jira, MS Project, Excel, PowerPoint

📌 Transition Project Coordinator (Navi Mumbai)
🏢 Excis
📍 Navi Mumbai